Jasmine Bray
Camilla
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concentrix
Lake Mary
05.2023 - Current
- Educated customers on the details of their insurance policy
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
Dispatcher/Customer Service
Southern Answering Service
Albany
11.2020 - 05.2023
- Performed daily administrative tasks such as filing paperwork, scheduling appointments, updating databases.
- Utilized effective problem-solving techniques to quickly resolve customer complaints or inquiries.
- Developed efficient processes for managing incoming calls and emails in a timely manner.
- Dispatched staff members according to established protocols while providing guidance when needed.
Customer Service Manager
Teleperformance USA
Albany
06.2018 - 10.2020
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
Technical Support Representative
SYKES
Camilla
07.2013 - 05.2018
- Managed patient information and medical records accurately and efficiently, utilizing electronic health record systems.
- Answered incoming calls in a professional manner, answered inquiries from patients and directed calls appropriately.
- Verified accuracy of patient demographics prior to appointment scheduling.
- Ensured compliance with HIPAA regulations regarding the release of confidential information.
Telemarketer
Circulations Inc
Moultrie
05.2009 - 07.2013
- Greeted customers in a friendly, professional manner on the phone.
- Identified opportunities for upselling additional products or services based on customer needs.
- Worked closely with marketing teams to develop effective strategies for increasing customer base.
- Contributed to the achievement of monthly sales goals by providing detailed data analysis.
- Initiated outbound calls to prospective clients using scripts.
Education
High school or equivalent - VOCATIONAL STUDIES
Mitchell County High School
Camilla, GA12.2010
Associate's degree - Business Administration And Management
Albany State University
Albany, GA12.2008
Skills
- Customer Service
- Data entry
- Organizational skills
- Insurance
- Leadership
Certification
- CPR
- CPR/First Aid
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Concentrix
05.2023 - Current
Dispatcher/Customer Service
Southern Answering Service
11.2020 - 05.2023
Customer Service Manager
Teleperformance USA
06.2018 - 10.2020
Technical Support Representative
SYKES
07.2013 - 05.2018
Telemarketer
Circulations Inc
05.2009 - 07.2013
High school or equivalent - VOCATIONAL STUDIES
Mitchell County High School
Associate's degree - Business Administration And Management
Albany State University