Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Garrett

Athens

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Dial America
Athens
12.2024 - Current
  • Resolved customer complaints promptly and efficiently.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Customer Service Manager

ATT&T
Monroe
01.2023 - 10.2024
  • Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
  • Developed policies and procedures related to customer service operations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.

Education

High School Diploma -

Monroe Area High School
Monroe, GA
05-2021

Some College (No Degree) -

Gwinnett Technical College
Lawrenceville, GA

Skills

  • Customer service
  • Data management
  • Product knowledge
  • Effective communication
  • Problem solving
  • Multitasking and organization
  • Customer education
  • Data entry
  • Customer satisfaction measurement

Timeline

Customer Service Representative

Dial America
12.2024 - Current

Customer Service Manager

ATT&T
01.2023 - 10.2024

High School Diploma -

Monroe Area High School

Some College (No Degree) -

Gwinnett Technical College
Jasmine Garrett