Jason House
Atlanta
Summary
Results-oriented Customer Service Professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Revenue Recovery Specialist
United Parcel Service, UPS
02.2023 - Current
- Improved revenue recovery rates by identifying and resolving billing discrepancies and customer issues in a timely manner.
- Enhanced company cash flow by diligently pursuing overdue accounts and negotiating payment plans with clients.
- Perform revenue audit responsibilities in order to minimize lost revenue.
- Demonstrate understanding of general office procedures and communicate effectively, solve intermediate-level problems, and assist with basic research.
- Analyzed financial data to pinpoint trends and proactively identify potential areas of concern, allowing for targeted intervention and improved fiscal outcomes.
- Coordinate and prepare reports for internal use and distribution using Microsoft Word and Excel.
Marketing Team Member
Canon Corp Marketing Firm
05.2020 - 02.2023
- Served as the main point of contact for entry level employees and account managers for questions and concerns
- Trained 90+ staff on core marketing, sales and customer service systems to improve productivity
- Designed and developed procedures to ensure sales teams achieves organizational customer service expectations, resulting in annual increase of customer satisfaction by 7%.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Analyzed customer needs via carefully constructed surveys to develop data driven marketing pitches, increasing profits by 15% over 1 year
- Fostered strong customer and strategic associate relationships to elevate brand awareness through community initiatives
- Responsible for resolving problems, identifying, and analyzing market trends, and responding to customer needs.
- Mentored junior team members, providing guidance on best practices in marketing techniques and strategy development.
- Facilitate leadership development for all account managers.
- Created visually appealing presentations to showcase campaign results during client meetings, demonstrating the value of my work effectively.
Work Study Intern
Tennessee State University Wellness Center
09.2016 - 05.2019
- Developed student activities to promote wellness, health, and safety
- Greeted and identified 150+ students a day as they entered the center and obtained any additional necessary documentation.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Leveraged Microsoft Outlook and Teams to schedule appointments and manage classes with multiple instructors.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Contributed to a positive work environment through proactive problem-solving and adaptability under pressure.
- Managed calendars effectively, ensuring appointments were scheduled accurately while avoiding conflicts or overlaps.
- Ensured compliance with company policies by maintaining accurate records of all relevant documentation or agreements related to ongoing projects or initiatives.
Education
B.S. Public Health -
Tennessee State University
Nashville, TN05.2020
Skills
- Leadership
- Adaptability
- Public Speaking
- Problem solving
- Teamwork
- Microsoft Office
- Customer Service
- Attention to Detail
- Conflict Resolution
- Multitasking
Timeline
Revenue Recovery Specialist
United Parcel Service, UPS
02.2023 - Current
Marketing Team Member
Canon Corp Marketing Firm
05.2020 - 02.2023
Work Study Intern
Tennessee State University Wellness Center
09.2016 - 05.2019
B.S. Public Health -
Tennessee State University
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