Jason Smith
Acworth
Summary
Dynamic customer service professional with a proven track record at Publix, excelling in staff training and critical thinking. Enhanced seafood department standards, ensuring quality and compliance. Skilled in data entry and active listening, fostering a collaborative team environment while effectively addressing customer needs and feedback. I have experience in automotive repair starting right out of high school in 2000. I started in an oil change place learning basic skills. From there I went to a Goodyear store where I started learning to use air tools like the impact gun, also using the air hammer as well as the air ratchets and drills. Next I went to a Toyota dealer where I was replacing engine and transmissions. I have experience working with aircraft air tools as well from the work I learned as a young man building experimental planes in our garage with my father. I learned to use the slide caliper, a dial indicator, an air riviter using a metal dolly, using rivits and clecos holding aluminum together. Learning to follow blueprints, building from jigs and fixtures.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Publix
05.2018 - Current
Responsibility’s include opening the store every day, balancing the store safe, assigning daily register and cart schedules by opening the store portal and printing the daily schedule and printing the cart schedule. Helping customers find product on the store inventory portal on my phone, and delegating other associates duties throughout the day.
Seafood Specialist
Publix
05.2018 - 02.2024
- Developed seafood department operational standards to enhance quality and freshness.
- Trained staff on proper seafood handling techniques, ensuring compliance with health regulations.
- Monitored inventory levels, facilitating timely replenishment and reducing product waste.
- Led weekly team meetings to discuss sales performance and address customer feedback.
Education
High School Diploma - Automotive
Etowah High School
Woodstock, GA05.2000
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Staff training
- De-escalation techniques
- Automotive Technician
- Built experimental aircraft in home garage
- Built radio controlled models from detailed specifications
Certification
Have ASE certifications in breaks and suspension in automotive applications.
Timeline
Customer Service Representative
Publix
05.2018 - Current
Seafood Specialist
Publix
05.2018 - 02.2024
High School Diploma - Automotive
Etowah High School
Similar Profiles
Andrew HarrisAndrew Harris
Cashier/Front End Service Clerk at PublixCashier/Front End Service Clerk at Publix
Da'vion FlournoyDa'vion Flournoy
Cashier at PublixCashier at Publix
Laine 'Callaway' CookLaine 'Callaway' Cook
Produce Clerk at PublixProduce Clerk at Publix
Jack WilsonJack Wilson
Produce Clerk at PublixProduce Clerk at Publix
Bettie BroomBettie Broom
Warehouse Supervisor / Health and Safety Advisor at GLOCK Inc.Warehouse Supervisor / Health and Safety Advisor at GLOCK Inc.