Summary
Overview
Work History
Education
Skills
Timeline
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Jastise Baylor

Stockbridge

Summary

Dynamic customer service professional with a proven track record at AT&T, adept at resolving conflicts and enhancing customer loyalty. Skilled in problem-solving and cash handling, I excel in high-pressure environments, ensuring satisfaction and repeat business. Committed to delivering exceptional guest services and fostering positive relationships.

Overview

7
7
years of professional experience

Work History

Front Desk Agent

Spirit
11.2022 - Current
  • Handled ticketing inquiries and upgrades for improved passenger experience.
  • Contributed to team success by efficiently handling multiple tasks simultaneously during peak travel periods.
  • Established rapport with frequent travelers, offering personalized assistance as needed.
  • Maintained a safe and secure environment for passengers through thorough pre-boarding checks.

Customer Service Representative

AT&T
03.2018 - 09.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Jordan High School
Long Beach, CA
05-2013

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Oral and written communications
  • Time management
  • Microsoft office
  • POS systems
  • Administrative support

Timeline

Front Desk Agent

Spirit
11.2022 - Current

Customer Service Representative

AT&T
03.2018 - 09.2022

High School Diploma -

Jordan High School

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Jastise Baylor