Jastise Baylor
Stockbridge
Summary
Dynamic customer service professional with a proven track record at AT&T, adept at resolving conflicts and enhancing customer loyalty. Skilled in problem-solving and cash handling, I excel in high-pressure environments, ensuring satisfaction and repeat business. Committed to delivering exceptional guest services and fostering positive relationships.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Spirit
11.2022 - Current
- Handled ticketing inquiries and upgrades for improved passenger experience.
- Contributed to team success by efficiently handling multiple tasks simultaneously during peak travel periods.
- Established rapport with frequent travelers, offering personalized assistance as needed.
- Maintained a safe and secure environment for passengers through thorough pre-boarding checks.
Customer Service Representative
AT&T
03.2018 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Jordan High School
Long Beach, CA05-2013
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Oral and written communications
- Time management
- Microsoft office
- POS systems
- Administrative support
Timeline
Front Desk Agent
Spirit
11.2022 - Current
Customer Service Representative
AT&T
03.2018 - 09.2022
High School Diploma -
Jordan High School
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