Jawon Adams
Fairburn
Summary
Proven Customer Service Representative at Active Pest Control, adept in active listening and critical thinking, enhanced customer loyalty through empathetic conflict resolution and informed product recommendations. Excelled in teamwork at Yahweh Fashion, boosting repeat business by fostering strong customer relationships. Skilled in data entry and possessing excellent people skills, consistently achieving high customer satisfaction.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Active Pest Control
07.2022 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Associate
Yahweh Fashion
01.2020 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Cedar Grove High School
2360 River Rd, Ellenwood Ga 3029405.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
Timeline
Customer Service Representative
Active Pest Control
07.2022 - 11.2024
Sales Associate
Yahweh Fashion
01.2020 - 06.2023
Cedar Grove High School
Similar Profiles
Curtis KossCurtis Koss
Termite Technician at Active Pest ControlTermite Technician at Active Pest Control
James SmithJames Smith
Operations Manager at Active Pest Control RTXOperations Manager at Active Pest Control RTX
Charles CrawleyCharles Crawley
Certified Field Trainer at Active Pest ControlCertified Field Trainer at Active Pest Control