Summary
Overview
Work History
Skills
Timeline
Generic

Jaylen Ellis

Atlanta

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results and ensuring customer satisfaction. Known for reliability, team success and organizational goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Amazon
11.2024 - 02.2026
  • Processed orders, returns, and exchanges efficiently using company software systems.
  • Trained new employees on best practices in customer engagement and support protocols.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Customer Service

Select Quote
03.2022 - 08.2024
  • Provided support to clients regarding policy inquiries and claims processing.
  • Provided resolution of customer issues through effective communication and problem-solving techniques.
  • Assisted in training new staff on customer service protocols and system navigation.
  • Documented client interactions, ensuring accurate records for future reference.
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.

Human Resources Assistant

Atlanta Cheesecake Company
Acworth, GA
04.2020 - 01.2022
  • Assisted in onboarding processes.
  • Maintained employee records using HR management systems.
  • Assisted with verifying timesheets and resolving discrepancies with staff members.
  • Responded to employee inquiries regarding benefits, policies, and procedures.
  • Sort and Filed paperwork, exceeding office organization.
  • Answered and redirected incoming phone calls for office.

Skills

  • Customer service
  • Data entry
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Payment processing
  • Call center operations
  • Follow-up skills
  • Scheduling

Timeline

Customer Service Representative

Amazon
11.2024 - 02.2026

Customer Service

Select Quote
03.2022 - 08.2024

Human Resources Assistant

Atlanta Cheesecake Company
04.2020 - 01.2022
Jaylen Ellis