Jazmine Smith
Columbus
Summary
Customer service representative with expertise in enhancing customer satisfaction through active listening and tailored solutions. Committed to delivering quality service that fosters loyalty and builds positive relationships. Proven track record of implementing process improvements that boost team performance and increase customer retention.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Everise
Columbus
07.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Delivered excellent service and attention to customers during face-to-face interactions and phone conversations.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Engaged customers in conversation using effective interpersonal skills to foster positive relationships.
- Provided technical support for healthcare software applications and programs.
- Scheduled follow-up visits with healthcare providers.
- Answered inquiries from healthcare providers regarding document retrieval procedures.
Work From Home Customer Service Representative
Afni
06.2021 - 08.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high volume of incoming customer calls efficiently.
- Handled customer inquiries and suggestions courteously and professionally.
- Listened to customers, resolved concerns promptly, and escalated major issues to supervisor.
- Enhanced customer satisfaction by implementing strategies to address needs and resolve concerns.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Gathered customer feedback and implemented process improvements to exceed satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided information regarding charge accounts and loyalty programs.
Customer Service Representative
Concentrix
07.2019 - 05.2021
- Resolved customer complaints promptly, leading to improved customer retention.
- Assisted customers with inquiries and resolved issues to enhance overall satisfaction.
- Managed customer accounts, ensuring accuracy and integrity of information to support service delivery.
- Provided product knowledge to enhance customer understanding and satisfaction.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Customer Service Representative
Alorica
02.2018 - 07.2019
- Resolved customer complaints promptly and efficiently.
- Delivered exceptional customer service, contributing to high levels of customer satisfaction.
- Assisted customers with inquiries and resolved issues effectively.
- Managed customer accounts, ensuring accuracy of information and facilitating seamless service.
- Provided product knowledge to enhance customer understanding and satisfaction.
- Collaborated with team members to streamline communication processes.
- Utilized job-related software to process change of address records and issue service discontinuance orders efficiently.
Customer Service Representative
TSYS Call Center
Columbus
08.2013 - 04.2015
- Assisted customers with inquiries and product information efficiently.
- Resolved customer complaints using effective problem-solving techniques.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
Education
High School Diploma -
Kendrick High School
Columbus, GA05-2013
Skills
- Customer support
- Customer engagement
- Product knowledge
- Onboarding support
- Conflict resolution
- Issue resolution
- Active listening
- Verbal communication
- Attention to detail
- Troubleshooting
- Technical skills
- Microsoft Office Suite
- Data entry
- Computer proficiency
References
- Kaylah Smith, 762-822-3883
- Tyquira Sheppard, 762-241-1571
- Symons Owens, 706-887-2543
Timeline
Customer Service Representative
Everise
07.2024 - Current
Work From Home Customer Service Representative
Afni
06.2021 - 08.2023
Customer Service Representative
Concentrix
07.2019 - 05.2021
Customer Service Representative
Alorica
02.2018 - 07.2019
Customer Service Representative
TSYS Call Center
08.2013 - 04.2015
High School Diploma -
Kendrick High School