Jennifer Lopez

Canton

Summary

Dynamic Customer Service Representative with a proven track record at Ashley's Furniture, excelling in problem resolution and active listening. Enhanced customer loyalty through empathetic complaint resolution and efficient call management. Skilled in data entry and Microsoft Excel, consistently delivering exceptional service and maintaining detailed records for optimal follow-up.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

year of professional experience

Certification

Work History

Customer Service Representative

Ashley's Furniture

06.2023 - 08.2024

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Education

Diploma - Business Technology

Chattahoochee Technical College

Marietta, GA

12-2025

Cherokee High School

Canton, GA

05-2023

Skills

Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Call center experience
Computer proficiency
Microsoft Excel
Payment processing
Call center operations
Scheduling

Microsoft outlook
Call management
Paperwork processing
Appointment scheduling
Documentation
Microsoft PowerPoint
Filing
Store maintenance
Recordkeeping strengths
Spreadsheets

Certification

Executive Administrative Assistant Certificate

Microsoft Excel Application Professional Certificate

Languages

Spanish

Native or Bilingual

Timeline