Jennifer Rabsatt
McDonough
Summary
Dedicated Client Service Intake Specialist proficient in call management and customer relationship management. Recognized for strong attention to detail and effective communication, committed to enhancing client experiences and optimizing service delivery.
Overview
8
8
years of professional experience
Work History
Client Service Intake Specialist
ACCG
Atlanta
03.2022 - 07.2025
- Performs intermediate skilled technical work as a member of the retirement services call center staff. Key
responsibilities include entering, updating, and maintaining data regarding calls, entering, tracking, and
closing distribution and other applications for benefits, providing information regarding status upon
request, and related work as apparent or assigned. Work is performed under the moderate supervision of
the Client Services Manager. - Reviewed and processed intake forms for accuracy and completeness to ensure a smooth intake process.
- Facilitated communication between clients and service providers effectively.
- Executed intermediate skilled technical work as part of the retirement services call center staff. Key duties involved entering, updating, and maintaining data regarding calls and applications for benefits.
Store Associate
Goodwill North GA
McDonough
02.2017 - 01.2020
- Ensured customer satisfaction by actively engaging and assisting with their requests.
- Engaged with customers to ensure a positive shopping experience and address inquiries.
- Assisted customers in selecting items and provided product information.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to manage inventory and restock shelves effectively.
- Organized merchandise displays to improve store appearance and customer accessibility.
- Monitored sales floor for security issues and reported concerns to management.
Education
High School Diploma -
Towers High School
Decatur, GA06-2001
Some College (No Degree) - Business Management
Virginia College
Birmingham, ALSkills
- Intake processing
- Client communication
- Client advocacy
- Data analysis
- Payment processing
- Benefit administration
- Customer relationship management
- Intake assessment
- Call management
- Resource coordination
- Team collaboration
- Staff education and training
- Attention to detail
- Problem solving
- Adaptability and flexibility
- Adaptability and flexibility
- Data entry
- Call center operations
- Benefits processing
- Customer service
- Retail merchandising
- Effective communication
- Time management
- Adaptable learning
- Filing
- Reading comprehension
Timeline
Client Service Intake Specialist
ACCG
03.2022 - 07.2025
Store Associate
Goodwill North GA
02.2017 - 01.2020
High School Diploma -
Towers High School
Some College (No Degree) - Business Management
Virginia College