Jenny Polanco D James
Conyers,MI
Summary
Dynamic Bilingual Customer Service Representative with 3 years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Spanish and english speaker . Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Voice Team
04.2022 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
- Developed and updated databases to handle customer data.
Customer Service Representative
15 Expo
01.2020 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Secretary
Victorian House
02.2016 - 01.2018
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
Hostess
Bourbon Street Restaurant
03.2016 - 11.2016
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Receptionist
Victorian House
01.2015 - 02.2016
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
Cashier Supervisor
Dream Casino
04.2009 - 03.2015
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
Education
High School Diploma -
GREGORIO URBANO GILBERT
DOMINICAN REPUBLIC 07.2008
Skills
- technical support
- Sales and reservation
- Front line service
- Word
- Excell
- Power point
- Real state certification
- Customer Service
Academic Training
- Master degree, Accounting, on progress, Universidad Dominicana O & M
- Barchelo degree, Gregorio Urbano Gilbert (Plan Reforma)
Goals
I would like to say thanks for attending my cv, could be possible to stay with my information to let me know future vacancies, would like to grow and work a company that allows me practice my knowledge And skills for the development of the same meaning through the standards established. You will find the true virtues inside humbles hearts.
Personal Information
Age: 36
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Voice Team
04.2022 - 03.2024
Customer Service Representative
15 Expo
01.2020 - 03.2021
Hostess
Bourbon Street Restaurant
03.2016 - 11.2016
Secretary
Victorian House
02.2016 - 01.2018
Receptionist
Victorian House
01.2015 - 02.2016
Cashier Supervisor
Dream Casino
04.2009 - 03.2015
High School Diploma -
GREGORIO URBANO GILBERT
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