Jeremy Robinson
Atlanta,GA
Summary
Dedicated and personable customer service representative with [4 years] of experience in the rental and logistics industry. Proven ability to resolve customer inquiries efficiently, providing exceptional support that enhances overall satisfaction. Strong communication skills complemented by a deep understanding of U-Haul’s products and services. Adept at managing multiple tasks in a fast-paced environment while maintaining attention to detail. Committed to fostering positive customer relationships and ensuring a seamless rental experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Uhaul Moving And Storage
02.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Quality Control Inspector
Sports Endeavors
01.2019 - 07.2021
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Cashier
PETRO
01.2020 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Bartlett Yancey High School
Yanceyville, NC08.2021
Skills
- Customer Service
- Problem-solving abilities
Timeline
Customer Service Representative
Uhaul Moving And Storage
02.2021 - Current
Cashier
PETRO
01.2020 - 12.2020
Quality Control Inspector
Sports Endeavors
01.2019 - 07.2021
High School Diploma -
Bartlett Yancey High School
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