Dedicated customer service representative with strong skills in problem resolution and active listening. Committed to enhancing service efficiency and ensuring customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Silver Spoons Catering Inc
Stone Mountain, GA
05.2024 - 03.2025
Provided exceptional customer support through effective communication and problem-solving skills.
Assisted in order processing and management to ensure timely service delivery.
Maintained accurate records of customer interactions and transactions for quality assurance.
Collaborated with team members to enhance service efficiency and customer satisfaction.
Maintenance Assistant
J & J Maintenance Service
Stone Mountain, GA
01.2023 - 01.2024
Conducted routine maintenance checks on equipment and facilities to ensure optimal performance.
Assisted in troubleshooting mechanical issues, providing solutions to enhance operational efficiency.
Utilized hand tools and power tools safely for repairs and installations across various tasks.
Executed preventative maintenance schedules to minimize downtime and extend equipment lifespan.
Education
High School Diploma -
Penn Hills High School
East Pittsburgh, PA
06.1973
Work Base Learning Certification - Maintenance Repair
Forbes Trail
Pittsburgh, PA
06.1973
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Complaint resolution
Client relations
Customer satisfaction measurement
Follow-up skills
Product knowledge
Prioritization
Accomplishments
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
Timeline
Customer Service Representative
Silver Spoons Catering Inc
05.2024 - 03.2025
Maintenance Assistant
J & J Maintenance Service
01.2023 - 01.2024
High School Diploma -
Penn Hills High School
Work Base Learning Certification - Maintenance Repair