Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jerry Isaac

Decatur

Summary

Dedicated customer service representative with strong skills in problem resolution and active listening. Committed to enhancing service efficiency and ensuring customer satisfaction.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Silver Spoons Catering Inc
Stone Mountain, GA
05.2024 - 03.2025
  • Provided exceptional customer support through effective communication and problem-solving skills.
  • Assisted in order processing and management to ensure timely service delivery.
  • Maintained accurate records of customer interactions and transactions for quality assurance.
  • Collaborated with team members to enhance service efficiency and customer satisfaction.

Maintenance Assistant

J & J Maintenance Service
Stone Mountain, GA
01.2023 - 01.2024
  • Conducted routine maintenance checks on equipment and facilities to ensure optimal performance.
  • Assisted in troubleshooting mechanical issues, providing solutions to enhance operational efficiency.
  • Utilized hand tools and power tools safely for repairs and installations across various tasks.
  • Executed preventative maintenance schedules to minimize downtime and extend equipment lifespan.

Education

High School Diploma -

Penn Hills High School
East Pittsburgh, PA
06.1973

Work Base Learning Certification - Maintenance Repair

Forbes Trail
Pittsburgh, PA
06.1973

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Complaint resolution
  • Client relations
  • Customer satisfaction measurement
  • Follow-up skills
  • Product knowledge
  • Prioritization

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.

Timeline

Customer Service Representative

Silver Spoons Catering Inc
05.2024 - 03.2025

Maintenance Assistant

J & J Maintenance Service
01.2023 - 01.2024

High School Diploma -

Penn Hills High School

Work Base Learning Certification - Maintenance Repair

Forbes Trail
Jerry Isaac