Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Tant

Springfield

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Allstate Corp
SAVANNAH
10.2018 - Current
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Verified accuracy of customer account information prior to processing payments.
  • Performed administrative duties such as filing documents or processing payments.

Customer Service Sales Representative

Statefarm Insurance
Springfield
12.2012 - 10.2018
  • Operated register, handled cash and processed credit card transactions.
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Drove increased engagement with productive conversations and ongoing relationship management.
  • Maintained records of customer interactions and transactions.
  • Greeted and assisted customers to foster positive experiences.
  • Performed follow-up calls to confirm customer satisfaction with product or service received.
  • Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
  • Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
  • Suggested additional products or services that may benefit the customer's needs.

Cashier

Kroger
Rincon
01.2011 - 12.2012
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Scanned items and checked pricing on cash register for accuracy.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Built and maintained productive relationships with employees.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Followed company security procedures for handling large sums of money.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed customer payments quickly and returned exact change and receipts.

Education

High School Diploma -

Effingham County High School
Springfield, GA
05-2007

Skills

  • Customer service
  • CRM management
  • Sales techniques
  • Payment processing
  • Market research
  • Record keeping
  • Product knowledge
  • Relationship management
  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Typing proficiency
  • Organizational skills
  • Problem-solving abilities
  • Calm under pressure
  • Communication skills
  • Multi-line phone talent
  • Billing adjustments and refunds
  • Transaction processing
  • Empathy and patience
  • Time management abilities
  • Account management
  • Microsoft office
  • Order and refund processing
  • Cross-selling techniques
  • Reading comprehension
  • Inbound and outbound calling
  • Computer skills
  • Written communication
  • Call documentation
  • Active listening
  • Effective communication

Timeline

Customer Service Representative

Allstate Corp
10.2018 - Current

Customer Service Sales Representative

Statefarm Insurance
12.2012 - 10.2018

Cashier

Kroger
01.2011 - 12.2012

High School Diploma -

Effingham County High School

Similar Profiles

CREATE PROFILE
Jessica Tant