Jnaasia Vincent
Lithonia
Summary
Positive, compassionate, and attentive individual with strong commitment to providing excellent patient care. Understands essential healthcare procedures and possesses skills in basic patient care and support. Dedicated to making meaningful impact on patients' lives through compassionate care and assistance.
Overview
5
5
years of professional experience
Work History
Shift Leader
Tropical Smoothie
Decatur, GA
02.2024 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained new team members on operational procedures and customer service best practices.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Devised strategies to enhance sales and foster customer engagement.
- Set and oversaw weekly and special event menu plans.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Checked and monitored inventory levels to reorder items.
- Monitored food safety standards, ensuring compliance with health regulations and company policies.
Costumer Service Specialist
Wing Nights at Benny Pauls
Madison, GA
03.2021 - Current
- Facilitated training sessions for new hires on operational standards.
- Handled cash and credit card transactions efficiently utilizing POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured production areas remained clean and well-organized to prevent violations.
Shift Manager
Kroger
Athens, GA
07.2023 - 12.2023
- Managed staff schedules to ensure optimal coverage during peak times, boosting operational efficiency.
- Trained and mentored new employees to maximize team performance.
- Implemented promotional displays and merchandising strategies to drive sales growth and enhance customer experience.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
High School Diploma -
Morgan County Highschool
1231 College Dr Madison, GA 30650 United States05.2023
Skills
- Positive attitude
- Flexible schedule
- Team motivation
- Creative problem solving
- Compassion and empathy
- Time management
- Critical thinking
- Physical stamina
Timeline
Shift Leader
Tropical Smoothie
02.2024 - Current
Shift Manager
Kroger
07.2023 - 12.2023
Costumer Service Specialist
Wing Nights at Benny Pauls
03.2021 - Current
High School Diploma -
Morgan County Highschool