Jonathan Bruno
Powder Springs
Summary
Highly skilled and detail-oriented financial professional with strong communication and interpersonal skills to effectively interact with customers and build relationships. Excellent problem-solving and decision-making abilities to provide appropriate financial solutions. Strong problem-solving skills and ability to work effectively in a team-based environment
Overview
2
2
years of professional experience
1
1
Certification
Work History
Relationship Banker
Bank of America
06.2022 - 10.2023
- Building and maintaining relationships with customers by providing personalized financial advice and solutions
- Assisting customers with various banking transactions, such as opening accounts, processing deposits and withdrawals, and handling loan applications
- Identifying customers' financial needs and recommending appropriate products and services, such as savings accounts, credit cards, loans, and investment options
- Providing excellent customer service and addressing customer inquiries, concerns, and complaints in a timely and professional manner
- Collaborating with other bank departments, such as loan officers and financial advisors, to ensure a seamless customer experience
- Staying up-to-date with banking regulations, products, and industry trends to provide accurate and relevant information to customers
- Meeting sales targets and contributing to the overall growth and profitability of the bank
Fraud Client Services
Bank of America
09.2021 - 12.2021
- Working in a professional, fast-paced environment that requires accuracy, multi-tasking, and clearly communicating resolutions in an efficient manner
- Navigating multiple computer applications while interacting with the client
- Detect fraudulent activities by conducting thorough investigations and analyzing transactional data.
- Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.
- Handled escalated cases professionally while maintaining composure under pressure situations, demonstrating excellent problem-solving abilities.
Education
Associate of Science - Computer Science
Atlanta Metropolitan State College
12-2021
Bachelor of Science - Computer Science
Georgia State University
12-2021
Graduate Certificate - Information Technology
Year Up
07-2021
Skills
- JAVA, HTML, Python
- Retail Banking Services
- Sales Goal Achievement
- Research Analyst
- Customer Relationship Management
- Problem-Solving
- Product Knowledge
- Cash Handling & Transactions
- Digital Banking Assistance
- Account Opening & Onboarding
Hardware/Software
- Basic Wireless Networking Configuration,
- Knowledge of basic configuration MAN, WAN, LAN, & VLAN
- Microsoft Office Suite
- Google sheet
- Email Communication
- Excel
Certification
Dialysis Tech, Davita - 2016
Timeline
Relationship Banker
Bank of America
06.2022 - 10.2023
Fraud Client Services
Bank of America
09.2021 - 12.2021
Bachelor of Science - Computer Science
Georgia State University
Graduate Certificate - Information Technology
Year Up
Associate of Science - Computer Science
Atlanta Metropolitan State College
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