Jonwanna Trimble
Smyrna
Summary
A highly capable medical assistant who provides patients’ care as instructed by physicians. Compassionate, detail-oriented, and motivated to assist expert medical teams during high-pressure situations. Effective communicator who works well under pressure, with an brilliant eye for detail and well-developed time management abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart
Marietta, GA
02.2025 - 12.2025
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
- Trained new team members on service protocols and systems, fostering a collaborative environment.
- Processed transactions accurately and swiftly, ensuring seamless checkout experiences for customers.
- Managed inventory levels effectively, contributing to stock accuracy and availability in the store.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved resolution time with effective problem-solving for customer complaints.
Medical Assistant
Concentra Urgent Care
Norcross, GA
01.2024 - 12.2024
- Managed patient scheduling and coordinated appointments to optimize clinic workflow.
- Assisted healthcare providers with patient examinations and procedures, ensuring comfort and safety.
- Maintained accurate electronic health records, documenting patient interactions and medical histories.
- Educated patients on treatment plans, medications, and preventive care practices to enhance health literacy.
- Oversaw inventory management of medical supplies, ensuring availability for seamless operations.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Medical Assistant
Caduceus
Hapeville, Ga
01.2017 - 02.2020
- Performed DOT/Non-DOT physicals, drug screening, x-rays
Medical Assistant
Peachtree Urgent Care
Cobb County, Ga
06.2015 - 01.2017
- Front and back office duties including billing and coding, medication administration, phone triage, public workers physical, EKG’s
Medical Assistant
Apex Medical Center
Marietta, Ga
09.2012 - 05.2015
- Lead medical assistant instructed by physician. Triage, medical scheduling, insurance verification, assisting with minor procedures.
- Triage, medical scheduling, insurance verification, assisting with minor procedures.
Medical Assistant
Well-star Health System
Austell, Ga
01.2009 - 08.2012
- Performed front and back office duties.Back office duties included venipuncture, injections, critical care experience.
- Back office duties included venipuncture, injections, critical care experience.
Education
High School Diploma -
Associate of Science - Associate of Science in Healthcare Administrations
Colorado Technical University
Colorado Springs, CO04.2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
- Customer education
- Multi-line phone talent
Certification
BLS, CPR
AWARDS AND ACKNOWLEDGEMENTS
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Timeline
Customer Service Representative
Walmart
02.2025 - 12.2025
Medical Assistant
Concentra Urgent Care
01.2024 - 12.2024
Medical Assistant
Caduceus
01.2017 - 02.2020
Medical Assistant
Peachtree Urgent Care
06.2015 - 01.2017
Medical Assistant
Apex Medical Center
09.2012 - 05.2015
Medical Assistant
Well-star Health System
01.2009 - 08.2012
High School Diploma -
Associate of Science - Associate of Science in Healthcare Administrations
Colorado Technical University