Joseph Smith
Brunswick,GA
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Cxperts. Excelled in managing high-stress situations and resolving complex issues, demonstrating exceptional critical thinking and active listening skills. Skilled in data entry and relationship building, significantly improving customer relations.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Cxperts
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled between 60-80 contacts per day.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Radial
11.2007 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. Handled between 60-80 contacts per day during our peak volume.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associates Degree - Business Administration
Columbia-Greene Community College
Hudson, Ny2000
High School Diploma -
Taconic Hills School
Hillsdale06.1998
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Relationship building
Timeline
Customer Service Representative
Cxperts
10.2024 - Current
Customer Service Representative
Radial
11.2007 - 10.2024
Associates Degree - Business Administration
Columbia-Greene Community College
High School Diploma -
Taconic Hills School
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