Joshua Sams
Atlanta
Summary
Highly-motivated college graduate with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hospitality Manager
Puttshack
10.2024 - Current
- Oversaw daily operations, ensuring exceptional guest experiences and adherence to service standards.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Implemented quality assurance processes, maintaining high standards in hospitality services consistently.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
Game Technichian
Puttshack
01.2022 - 10.2024
- Responsible for supporting the Guest experience by supporting the technical functions within the venue and guiding the guest through the fun and excitement of the Puttshack game
- Provide preventive maintenance throughout the venue
- Monitor spare parts inventory, Tech Service supplies, and equipment
- Work with a team while taking lead of managing courses for an open venue
- Opening and Closing the venue, taking charge of organization of inventory, cleaning wood, vacuuming, making sure courses are clean and sanitary
Game Ambassador
Puttshack
09.2021 - 10.2024
- Greeted Customers with enthusiastic and encouraging energy while guiding them through the mini golf game
- Assisted with guiding guests throughout the building and assisting with direction to the bathroom, bars, eating area, and golf courses
- Maintaining cleanliness in the building, sanitizing tables and countertops, collecting and washing used dishes, mopping, vacuuming,
Education
Bachelor of Film and Media - Entertainment Media Management
Georgia State University, College of Arts
Atlanta, GA05.2024
High School Diploma - AP Human Geography
Charles Herbert Flowers High School
05.2020
Skills
- Efficient in a fast paced environment
- Works Well Under Pressure
- Multitasking and Organization
- Work Planning and Prioritization
- Team Training
- Stock Replenishment
- Employee Management
- POS System Operation
- Inventory Control
- Team Collaboration
- Software/System Troubleshooting and Diagnosis
- Extensive Organizational Skills
- Maintenance/Equipment Repair
- Heavy Lifting
- Employee scheduling
- Staff training and development
- Guest relations management
Accomplishments
- Brand Ambassador of the Year (2022)- Puttshack Atlanta
- Manager of the Year (2025)- Puttshack Dunwoody
Affiliations
- Bloc Travel Team- Puttshack: Pittsburgh (2023) Nashville (2023) Philly (2024)
Certification
- Fall 2021 Dean's List at Georgia State University
- Fall 2022 Dean's List at Georgia State University
Timeline
Hospitality Manager
Puttshack
10.2024 - Current
Game Technichian
Puttshack
01.2022 - 10.2024
Game Ambassador
Puttshack
09.2021 - 10.2024
High School Diploma - AP Human Geography
Charles Herbert Flowers High School
Bachelor of Film and Media - Entertainment Media Management
Georgia State University, College of Arts
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