Joshua Winston
Rincon
Summary
Adept at enhancing customer experiences, I excelled in fast-paced environments at PMC Group and The Toasted Yolk, showcasing strong communication and effective problem-solving skills. By streamlining processes and maintaining high standards of service, I significantly contributed to increased guest loyalty and kitchen efficiency. My professional demeanor and attention to detail consistently ensured guest satisfaction and operational excellence.
Overview
2
2
years of professional experience
Work History
Valet Attendant
PMC Group
02.2024 - Current
- Established positive guest relationships through consistent delivery of excellent customer service.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Conducted pre-shift visual inspections of vehicles, noting any existing damage before taking possession from the guest.
- Managed high volume traffic during peak hours, efficiently directing cars to available parking spaces.
- Streamlined vehicle retrieval process for faster turnaround times, leading to increased guest loyalty.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Followed all company policies and procedures regarding vehicle handling and key storage for maximum security measures.
- Ensured proper care of guest vehicles by adhering to strict driving guidelines and utilizing safety equipment when necessary.
- Collaborated with hotel front desk staff to ensure seamless arrival and departure experiences for guests.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Maintained cleanliness of valet area, contributing to a positive first impression for hotel guests.
- Demonstrated strong multitasking abilities while navigating busy work environments under pressure situations.
- Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
- Provided excellent customer service by promptly greeting guests and assisting with any inquiries or special requests.
- Maintained an organized key system that allowed for quick identification and access to requested vehicles.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
Front Line Cook
The Toasted Yolk
02.2023 - 02.2024
- Enhanced customer satisfaction by efficiently preparing high-quality meals in a fast-paced kitchen environment.
- Meticulously followed health and safety guidelines, contributing to a clean and sanitary kitchen workspace.
- Exhibited strong multitasking abilities by simultaneously managing multiple orders during peak service hours.
- Reduced food preparation time while maintaining quality through effective mise en place organization.
- Proactively communicated with front-of-house staff to ensure accurate order delivery and prompt resolution of issues.
- Upheld restaurant''s reputation for quality cuisine through strict adherence to company policies, procedures, and culinary standards.
- Increased efficiency in the kitchen through regular maintenance and cleaning of cooking equipment.
- Demonstrated flexibility in adapting to changes in menu offerings or daily specials as required by management or availability of ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Plated and presented all dishes to match established restaurant standards.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
High School Diploma -
Pocono Mountain High School
Swiftwater, PA05-2022
Skills
- Effective problem solving
- Quick decision making
- Professional appearance
- Stress tolerance
- Team player mentality
- Strong communication
- Customer service
- Multitasking and organization
- Clean driving record
- Valid Driver's license
- Flexible schedule
- Attention to detail
Timeline
Valet Attendant
PMC Group
02.2024 - Current
Front Line Cook
The Toasted Yolk
02.2023 - 02.2024
High School Diploma -
Pocono Mountain High School
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