Ka’Shauna Green
Statesboro
Summary
Dynamic customer service professional with proven expertise at Walmart, excelling in problem resolution and active listening. Recognized for enhancing customer satisfaction through effective communication and critical thinking. Proficient in data entry and call management, consistently delivering accurate results while maintaining professionalism in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Walmart
09.2021 - Current
- Assisted customers by addressing inquiries and providing product information.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Resolved customer complaints effectively, ensuring satisfaction and retention.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Data Entry Clerk
Wayfair
10.2018 - 09.2021
- Entered and updated product information accurately into database systems.
- Reviewed and verified data entries for consistency and accuracy.
- Organized, sorted, and checked input data against original documents.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Customer Service Representative
OnBrand24
06.2015 - 10.2018
- Managed high call volume, ensuring prompt and accurate responses to customer inquiries.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Education
Robert W. Groves High School
Garden City, GA05.2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Call management
Timeline
Customer Service Representative
Walmart
09.2021 - Current
Data Entry Clerk
Wayfair
10.2018 - 09.2021
Customer Service Representative
OnBrand24
06.2015 - 10.2018
Robert W. Groves High School