Katelynn Mousseau
Martinez,GA
Summary
Driven Pharmacy Technician with 13 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining a high-quality of performance. Excited to bring talent and a record of excellence in customer service to a growing community.
Overview
1
1
Certification
1
1
year of post-secondary education
19
19
years of professional experience
Work History
Certified Pharmacy Technician
Publix Pharmacy
Evans, GA
02.2019 - 07.2025
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Consulted with insurance company representatives to expedite claims processing and resolve payment discrepancies.
- Supervised three pharmacy technicians and coordinated day-to-day assignments.
- Assisted pharmacist in resolving problematic prescriptions and addressing customer inquiries to maintain pharmacy workflow.
- Coordinated data entry and filling of over 400 daily prescriptions to support operations in high-volume retail pharmacy.
- Counted, measured, and compounded medications following standard procedures.
- Provided intramuscular immunizations to enhance patient health and prevent disease.
Daytime Manager
White Horse Wine & Spirits
01.2016 - 09.2018
- Maintained professional demeanor to de-escalate situations with unhappy or angry customers, enhancing customer satisfaction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Organized and oversaw assignments to ensure operational excellence and meet business objectives.
- Estimated expected changes in business and made proactive adjustments to inventory levels to address needs.
- Maintained professional demeanor when addressing unhappy or angry customers.
- Opened and closed location, monitored shift changes to ensure smooth operations and maintain business continuity.
Customer Service Associate
Publix
08.2007 - 12.2015
- Enhanced customer satisfaction by implementing strategies to address needs and resolve concerns.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved accounting, service, and delivery issues to improve customer experience.
- Investigated and resolved accounting, service and delivery concerns.
- Facilitated backup support for various departments to enhance workflow efficiency.
Facilities Maintenance
Columbia County
Evans, Georgia
03.2026 - Current
- Responded quickly to emergency situations related to facilities maintenance issues.
- Inspected facilities regularly to identify any potential hazards or maintenance needs.
- Managed cleaning, maintenance and repair of venue grounds, equipment and facilities.
- Monitored inventory levels of supplies used in the facilities maintenance department.
Education
CPC-A - Medical Coding
AAPC
Salt Lake City , UT 09.2025 - 08.2026
Associates - General Studies
Georgia Military College - Milledgeville
Milledgeville, GAHigh School Diploma - College Prep
Lakeside High School
Evans, GASkills
- Insurance billing
- ICD-10-CM
- Medication dispensing
- Pharmaceutical calculations
- Attention to detail
- First aid certification
- Team collaboration
- Organization
- Critical thinking
- Communication skills
Certification
CPhT - Certified Pharmacy Technician
Certified Immunizer, [Publix Pharmacy]
BLS certified
Timeline
Facilities Maintenance
Columbia County
03.2026 - Current
CPC-A - Medical Coding
AAPC
09.2025 - 08.2026
Certified Pharmacy Technician
Publix Pharmacy
02.2019 - 07.2025
Daytime Manager
White Horse Wine & Spirits
01.2016 - 09.2018
Customer Service Associate
Publix
08.2007 - 12.2015
Associates - General Studies
Georgia Military College - Milledgeville
High School Diploma - College Prep
Lakeside High School