Katrina Leverich
Fayetteville
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Experienced manager and mixologist with over nineteen years of experience in customer service and high-volumed atmosphere. Excellent reputation for resolving problems and improving customer satisfaction, while dedicated to increasing higher sales revenue.
Overview
19
19
years of professional experience
Work History
Communications Officer
Fayette County 911 Communications Center
02.2024 - 04.2024
- Operated enhanced 911 telephone system and multi screen controls; answered emergency and nonemergency calls for service; determined location in nature of call; provided emergency instructions; obtained and recorded vital information.
- Dispatched calls to appropriate agency utilizing Computer Aided Dispatch (CAD) and two-way radio system; relayed, updated, call information; maintained status of field units in CAD emphasizing responder in public safety and accuracy.
- Entered field-initiated calls for service; initiated NCIC/GCC queries as necessary; relayed pertinent information to responders; maintained status of field units in CAD, emphasizing responder and public safety and accuracy.
- Operated NCIC/GCC databases to retrieve disseminate information necessary to conduct public safety operations.
- Operated two-way public safety radio system with multi screen controls linking communications for interoperability as necessary.
- performed other related duties as assigned.
Manager/Senior Bartender
Stooges Bar and Grill
10.2011 - 12.2015
- Maintained professional, organized and safe environment for employees and patrons
- Accomplished multiple tasks within established timeframes
- Evaluated suppliers to maintain cost controls and improve operations
- Developed and maintained excellent relationships with customers and suppliers through account development
- Cross-trained existing employees to maximize team agility and performance
Senior Bartender
Cafe Tu Tu Tango
06.2005 - 08.2010
- Followed strict recipes and drink measurements to minimize product used
- Crafted special drink and cocktail menu items for seasonal offerings
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Served high customer volumes during special events, nights and weekends
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
- Closed out cash register and prepared cashier report at close of business
- Developed new signature cocktails to support bar marketing brand and increase profits
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Built relationships with vendors to manage orders and negotiate costs
- Followed alcohol awareness procedures for preventing excessive guest intoxication
Education
High School Diploma -
Osceola High School
Kissimmee, FL06.2004
Elementary Education
Danville Area Community College
Danville, ILSkills
- Experienced Head Bartender with strong organizational skills and large library of personal drink recipe
- Excessive customer service skills and superb systematic qualifications
- Specializes in high-volumed work environments exclusive night clubs
- Adept at scheduling bartenders for standard shifts and special events coordinating drink needs with dining room staff and developing ways to sell more drinks during special events
- Flexible and Adaptable
- Excellent Communication
Timeline
Communications Officer
Fayette County 911 Communications Center
02.2024 - 04.2024
Manager/Senior Bartender
Stooges Bar and Grill
10.2011 - 12.2015
Senior Bartender
Cafe Tu Tu Tango
06.2005 - 08.2010
High School Diploma -
Osceola High School
Elementary Education
Danville Area Community College
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