Ke'Airra Lawrence
Smyrna
Summary
Dynamic Front Office Specialist with extensive experience at WellStar Kennestone Hospital, excelling in appointment scheduling and insurance verification. Proven ability to enhance patient satisfaction through effective communication and meticulous data management. Skilled in electronic health records and committed to maintaining compliance with industry standards while fostering strong patient relationships.
Overview
3
3
years of professional experience
Work History
Front Office Specialist
WellStar Kennestone Hospital
Marietta
04.2025 - Current
- Greeted patients and visitors warmly at the front desk.
- Managed appointment scheduling using electronic health records system.
- Verified patient information for accuracy and completeness.
- Coordinated communication between patients and medical staff efficiently.
- Assisted with insurance verification and payment processing procedures.
- Maintained organized patient files and documentation at all times.
- Handled incoming calls, addressing inquiries and directing to appropriate departments.
- Performed data entry tasks into company databases accurately and efficiently.
Medical Imaging Scheduler
WellStar
Marietta
06.2024 - 03.2025
- Scheduled imaging appointments using advanced scheduling software.
- Managed communication between patients and radiology departments effectively.
- Ensured compliance with safety protocols during patient interactions.
- Assisted patients in understanding imaging procedures and preparations.
- Maintained accurate records of appointments and patient interactions.
- Collaborated with team members to streamline scheduling processes.
- Verified insurance coverage for all scheduled imaging procedures; ensured patient was informed of any out-of-pocket expenses prior to procedure.
- Conducted pre-registration process for incoming patients; obtained demographic information from patient charts.
Medical Billing Specialist
Proscan Imaging
Cincinnati
11.2022 - 02.2024
- Reviewed and verified insurance eligibility for patient procedures.
- Processed medical claims for various imaging services efficiently.
- Communicated with insurance companies to resolve billing discrepancies.
- Maintained accurate patient records and updated billing information regularly.
- Coordinated with healthcare providers to ensure proper coding of services.
- Assisted patients with billing inquiries and payment plans effectively.
- Utilized billing software to track claim statuses and payments diligently.
- Collaborated with team members to improve overall billing procedures consistently.
- Adhered to HIPAA regulations when handling confidential patient information.
- Posted charges, payments and adjustments.
- Applied payments, adjustments, and denials into medical manager system.
Education
High School Diploma -
Shroder High School
Cincinnati, OH05-2013
Skills
- Appointment scheduling
- Medical coding
- Insurance verification
- Patient data management
- Electronic health records
- Customer relationship management
Timeline
Front Office Specialist
WellStar Kennestone Hospital
04.2025 - Current
Medical Imaging Scheduler
WellStar
06.2024 - 03.2025
Medical Billing Specialist
Proscan Imaging
11.2022 - 02.2024
High School Diploma -
Shroder High School