Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendine Bryan

Stone Mountain

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with Customer Relationship Management systems paired with outstanding active listening and multitasking abilities.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Emory Healthcare
Sandy Springs
09.2024 - Current

Customer Service Representative

ibex Global
Kingston
08.2022 - 11.2023
  • Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success.
  • History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
  • Offers skill with Customer Relationship Management systems paired with outstanding active listening and multitasking abilities.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.

Education

High School Diploma -

Kingston Technical High School
Kingston, Jamaica

Skills

  • Customer service
  • Communication skills
  • Microsoft office
  • Administrative Support
  • Inbound call handling
  • Customer support
  • Call center experience
  • Punctuality and reliability

Timeline

Customer Service Representative

Emory Healthcare
09.2024 - Current

Customer Service Representative

ibex Global
08.2022 - 11.2023

High School Diploma -

Kingston Technical High School
Kendine Bryan