Kennedi Stone
Loganville
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Peachtree pest control
Suwannee
04.2023 - Current
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified opportunities for upselling additional products or services based on customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Server Assistant Manager
Westin Hotel
Duluth
01.2024 - 11.2024
- Conducted regular meetings with restaurant staff to discuss performance issues or changes in policies.
- Resolved customer complaints in a professional manner while maintaining high level of customer satisfaction.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Sales Representative
TROC Global
Loganville
01.2022 - 02.2023
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Identified customer needs by asking questions and advising on best solutions.
Education
High School Diploma -
Alpha And Omega Prep
Covington, GA05-2020
Bachelor of Arts -
Georgia Gwinnett College
Lawrenceville, GASkills
- Customer service
- Billing procedures
- Payment processing
- Upselling techniques
- Conflict resolution
- Customer relationship management
Timeline
Server Assistant Manager
Westin Hotel
01.2024 - 11.2024
Customer Service Representative
Peachtree pest control
04.2023 - Current
Sales Representative
TROC Global
01.2022 - 02.2023
High School Diploma -
Alpha And Omega Prep
Bachelor of Arts -
Georgia Gwinnett College
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