KEONNA BALL
Hinesville
Summary
With over three years of leadership experience in a fast-paced environment, I have proven ability to lead teams, train associates, coordinate daily warehouse operations, and consistently achieve productivity, quality, and safety goals. Experienced in shipping and receiving, inventory management, order fulfillment, cycle counts, RF scanners, electric pallet jacks, and OSHA safety compliance. Recognized for strong communication, problem-solving, and the ability to motivate teams. Seeking to enhance my leadership skills and provide operational excellence
Overview
1
1
Certification
8
8
years of professional experience
Work History
Customer Service Representative
Point32Health
01.2025 - Current
- Assist members with insurance policy questions, billing concerns, and account support.
- Resolve customer issues while maintaining HIPAA compliance.
- Document customer interactions accurately and professionally.
- Deliver exceptional service in a high-volume remote call environment.
Team Lead
Burlington Warehouse
01.2022 - 01.2025
- Supervised daily warehouse operations while ensuring productivity, quality, and safety standards were consistently met.
- Led, coached, and trained new warehouse associates on company procedures, equipment operation, and workplace safety.
- Delegated work assignments and monitored team performance to maximize efficiency.
- Coordinated shipping, receiving, order picking, packing.
- Operated RF scanners, electric pallet jacks to move inventory safely and efficiently.
- Performed cycle counts and inventory audits to maintain accurate inventory records.
- Resolved workflow challenges and communicated operational updates with management.
- Maintained OSHA-compliant work areas and promoted a clean, organized warehouse.
Caregiver
Coastal Home Care
01.2019 - 01.2021
- Assisted clients with activities of daily living and medication reminders.
- Collaborated with healthcare providers to support quality patient care.
- Maintained accurate documentation and ensured client safety.
Education
High School Diploma -
Western High School
Certified Medical Assistant -
Loving Training Hearts
Baltimore, MD08.2024
Skills
- Warehouse Leadership
- Team Supervision
- Training & Mentoring
- Warehouse Operations
- Shipping & Receiving
- Cycle Counts
- RF Scanner Operation
- Electric Pallet Jack
- Order Picking & Packing
- Loading & Unloading
- OSHA Safety Compliance
- Quality Assurance
- Productivity Improvement
- Problem Solving
- Microsoft Office
- Communication
- Time Management
- Computer Skills
Certification
- Certified Medical Assistant (CMA)
- Phlebotomy
- EKG
- IV Therapy
- BLS Certification
Timeline
Customer Service Representative
Point32Health
01.2025 - Current
Team Lead
Burlington Warehouse
01.2022 - 01.2025
Caregiver
Coastal Home Care
01.2019 - 01.2021
High School Diploma -
Western High School
Certified Medical Assistant -
Loving Training Hearts