Kerry Harber
WellStar Health System Inc
Cartersville
14
years of professional experience
Dedicated Front Office Specialist with a proven track record in enhancing patient experiences through effective communication and efficient scheduling. Committed to streamlining processes and improving administrative efficiency.
Work History
Front Office Specialist
3 Years 2 Months- Managed patient scheduling and appointment coordination to optimize clinic flow.
- Provided front desk support, enhancing patient experience through effective communication.
- Processed patient registrations and insurance verifications with attention to detail.
- Assisted in training new staff on office procedures and software systems.
- Collaborated with healthcare teams to streamline administrative processes and improve efficiency.
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
- Assisted patients with completing necessary paperwork accurately and efficiently, expediting the check-in process for a smooth visit experience.
Specialty Sales Associate
2 Years 8 Months- Engaged customers to identify needs and provide tailored product recommendations.
- Educated customers on product features, benefits, and installation processes.
- Managed inventory levels to ensure optimal product availability and presentation.
- Collaborated with team members to enhance customer service experience and store efficiency.
Account Support Specialst
10 Years 4 Months- Coordinated communication between departments to ensure timely resolution of client inquiries
- Managed patient scheduling and appointment coordination to optimize front office efficiency.
- Facilitated effective communication between patients, medical staff, and departments to enhance service delivery.
- Trained and mentored new front office staff on operational procedures and customer service standards.
- Developed patient check-in protocols that improved workflow and reduced wait times significantly.
- Collaborated with healthcare teams to maintain accurate patient records and billing information compliance.
- Resolved patient inquiries and concerns promptly, ensuring high levels of satisfaction and retention.
- Scheduled appointments, sent reminders and updated master calendar.
- Determined amounts due and accepted payments.
- Facilitated clear communication between patients, providers, and insurance companies to resolve billing discrepancies and minimize financial burdens on patients.
Sales Associate
3 Years 8 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems to ensure accurate sales reporting.
- Maintained visual merchandising standards to promote products effectively and attract customer interest.
- Collaborated with team members to achieve store sales targets through effective communication and teamwork.
- Trained new associates on store policies, procedures, and customer service best practices for improved performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma
Bachelor of Science - HR Management
Skills
Patient care
Customer service expertise
Exceptional communication
File organization
Insurance verification
Appointment scheduling
Reception duties
Document management
Microsoft office mastery
Problem-solving capacity
Problem-solving skills
Time management
Listening skills
Cash handling
Administrative skills
Scheduling appointments
Data entry
Timeline
Front Office Specialist
WellStar Health System Inc
04.2023 - CurrentRead More
Specialty Sales Associate
The Home Depot Inc
07.2022 - 03.2025Read More
Sales Associate
Bealls Outlet
09.2018 - 05.2022Read More
Account Support Specialst
Northside Health Care
11.2012 - 03.2023Read More
Forest High School
High School Diploma
Read More
Post University
Bachelor of Science from HR Management
Read More