Keyerra Spencer
La Grange
Summary
Detail-oriented and compassionate professional with a background in administrative support, customer service, and healthcare environments. Skilled in managing front desk operations, scheduling, and patient communication. Adept at maintaining confidentiality, handling high-volume calls, and supporting medical staff to ensure smooth daily operations.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Front Desk Receptionist
Caring concept, LLC
La Grange
05.2019 - Current
- Greeted clients warmly and provided information about services offered.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments efficiently for staff and clients, optimizing daily workflow.
- Handled high-volume phone calls
- Process insurance information and collect co payments
Medical office volunteer
Harmoni Healthcare
La Grange
04.2020 - 09.2024
- Assisted in organizing office supplies and maintaining inventory levels.
- Supported staff by managing incoming calls and directing inquiries appropriately.
- Coordinated meeting logistics, including scheduling and preparing materials.
Customer Service Representative
Walmart
La Grange
02.2020 - 10.2022
- Assisted customers with inquiries and provided product information.
- Managed customer complaints and resolved issues efficiently.
- Processed orders and handled transactions accurately.
Education
Bachelor of Science - Biology
Clayton State University
Morrow, GA 05.2019 - 05.2024
Skills
- Patient Registration & Scheduling
- Customer Service
- Problem solving
- Time management
- Team work
- Date entry
- Insurance verification & Billing support
- Microsoft office suite (Word, Excel, outlook)
- HIPAA compliance & confidentiality
- Attention to detail
- Interpersonal skills
- Multitasking and organization
Certification
- CPR & First Aid Certified
- Phlebotomist certificate
Timeline
Medical office volunteer
Harmoni Healthcare
04.2020 - 09.2024
Customer Service Representative
Walmart
02.2020 - 10.2022
Front Desk Receptionist
Caring concept, LLC
05.2019 - Current
Bachelor of Science - Biology
Clayton State University
05.2019 - 05.2024