KHADIDJIATOU DOUCOURE
Atlanta
Summary
Dynamic professional with a proven track record at Delta Airlines, specializing in guest relations, airport safety compliance, and operational efficiency. Expertise in financial reporting and complaint resolution has led to significant improvements in service standards. Fluent in multiple languages, enhancing communication with a diverse clientele. A Business Administration graduate focused on advancing career in airport operations and contributing to seamless service delivery through knowledge of FAA regulations and safety protocols.
Overview
6
6
years of professional experience
Work History
Cabin Experience
Delta Airlines Inc.
Atlanta
09.2023 - Current
- Managed the logistics of cleaning supplies and ensured agents had the necessary tools to sanitize and prepare planes for customers, maintaining high standards of cleanliness and safety for every flight.
- Conducted thorough safety checks on planes before boarding, ensuring that all required safety measures and cleanliness protocols were followed to ensure passenger safety and comfort.
- Worked closely with cleaning and ground crews to ensure planes were cleaned and prepared on schedule, facilitating smooth airport operations and timely boarding for passengers.
- Followed airport security and operational guidelines to ensure that all necessary safety checks were performed and the aircraft was ready for departure on time
FINANCIAL ANALYST INTERN
The Chosen Excellence Company, LLC
Knoxville
07.2022 - 08.2022
- Performed analytical work around financial performance and sales activity
- Sorted documents, paid invoices, collected revenue; notified customers who need to release payments; generated financial reports
- Ensured financial security; and maintained accounting records by using QuickBooks
- Maintained A/R records; prepare statements, bills and invoices: process payments; data analysis, P&L review, purchase orders
FACILITIES ASSISTANT
Pellissippi State Community College
Knoxville
08.2020 - 05.2021
- Verified student IDs and ensured completion of COVID-19 health screening forms to assess eligibility for building entry, ensuring a safe and secure environment for students and staff.
- Monitored and recorded student entry and exit times, ensuring compliance with building access rules and maintaining an accurate log of all students entering and leaving the campus.
- Enforced mask-wearing policies by ensuring all students had masks upon entry; provided masks to students who were not wearing one, ensuring compliance with health and safety regulations.
- Delivered courteous, professional assistance to students by answering questions regarding entry requirements and health screening protocols. Addressed any concerns or issues, ensuring clear communication of access policies.
INTERNATIONAL ADMISSION ASSISTANT
Pellissippi State Community College
Knoxville
08.2020 - 05.2021
- Initiated creative instructional strategies which led to an increased student retention rate of over 36 percent
- Supported incoming Freshman international students with the transition to campus by providing support and guidance
- Worked effectively with other departments utilizing keen problem-solving and critical-thinking skills issues
STUDENT BOARD MEMBER
Pellissippi State Community College
Knoxville
01.2020 - 05.2021
- Developed and implemented social media campaigns on Instagram, Facebook, Twitter, and school web pages
- Accurately performed group administrative duties, including filing documents and handling correspondences
- Improved Analytical and technical skills during scrum by completing tasks involving payment investigations, and account cleans ups for students
STUDENT ORIENTATION LEADER
Pellissippi State Community College
Knoxville
05.2019 - 08.2020
- Demonstrated and modeled skills such as the ability to lead authentically while helping high school students further their education
- Organized 5 College fairs and 5 Job fairs for work ready with the help of several companies recruiting right after school
- Performed administrative duties including processing paperwork, filing, mailing, emailing, and scheduling group college tours
Education
Bachelor of Arts - Business Administration, Concentration: Finance
Clark Atlanta University
Atlanta, GA05.2023
General Associate of Science - Business
Pellissippi State Community College
Knoxville, TN03.2021
Skills
- Complaint resolution
- Financial Reporting
- Active listening
- Guest Relations
- Verbal and written communication
- Radio Etiquette
- Time management
- Foreign language fluency
- Airport Safety Knowledge
- Security Protocol Compliance
- Regulatory compliance adherence
- Data entry
Honors And Awards
Clark Atlanta University, Beta Gamma Sigma Business Honor Society, 2022 Inductee
Leadership Experience
- Pellissippi State Community College, Knoxville, TN, Student Board Member, 01/20, 05/21, Developed and implemented social media campaigns on Instagram, Facebook, Twitter, and school web pages., Accurately performed group administrative duties, including filing documents and handling correspondences., Improved Analytical and technical skills during scrum by completing tasks involving payment investigations, and account cleans ups for students.
- Pellissippi State Community College, Knoxville, TN, Student Orientation Leader, 05/19, 08/20, Demonstrated and modeled skills such as the ability to lead authentically while helping high school students further their education., Organized 5 College fairs and 5 Job fairs for work ready with the help of several companies recruiting right after school., Performed administrative duties including processing paperwork, filing, mailing, emailing, and scheduling group college tours.
Timeline
Cabin Experience
Delta Airlines Inc.
09.2023 - Current
FINANCIAL ANALYST INTERN
The Chosen Excellence Company, LLC
07.2022 - 08.2022
FACILITIES ASSISTANT
Pellissippi State Community College
08.2020 - 05.2021
INTERNATIONAL ADMISSION ASSISTANT
Pellissippi State Community College
08.2020 - 05.2021
STUDENT BOARD MEMBER
Pellissippi State Community College
01.2020 - 05.2021
STUDENT ORIENTATION LEADER
Pellissippi State Community College
05.2019 - 08.2020
Bachelor of Arts - Business Administration, Concentration: Finance
Clark Atlanta University
General Associate of Science - Business
Pellissippi State Community College
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