Khalia Mitchell
Douglasville
Summary
Proven Customer Service Representative and Material Handler with a track record of enhancing customer satisfaction and streamlining operations. Excelled at Naturally Fresh by leveraging critical thinking and Microsoft Excel skills to optimize inventory management. Known for exceptional active listening and problem resolution abilities, significantly improving client retention and team efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
All N One Security
11.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Material Handler
Naturally Fresh
05.2019 - 09.2020
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Education
High School Diploma - Digital Business Management
Creekside High School
7405 Herndon RD, Fairburn, GA 3021305.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Problem resolution
- Customer relations
- Computer proficiency
- Microsoft Excel
- Paperwork processing
- Order processing
- Team development
- Rf scanner experience
- Material handling
- Closing orders
Timeline
Customer Service Representative
All N One Security
11.2022 - Current
Material Handler
Naturally Fresh
05.2019 - 09.2020
High School Diploma - Digital Business Management
Creekside High School
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