Kimbalee Harris
Atlanta,GA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. In Addition as a Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Client Success Consultant
Porsche Financial Services
05.2021 - Current
- Consistently exceeded performance metrics, earning recognition as a top-performing Client Success Consultant.
- Porsche, we pride ourselves on delivering unparalleled luxury and sophistication, and as a Client Success Consultant, I am honored to play a pivotal role in achieving that distinction.
- Boosted client retention rates by building strong relationships and providing proactive support.
- Collaborated with cross-functional teams to develop customized solutions tailored to unique client needs.
- Manage approximately 50 or incoming calls per day and answer email correspondence
- Streamlined communication channels, resulting in faster response times and improved client relations.
Sales Consultant
CarMax
10.2020 - 05.2021
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
Sales Associate Remote
True Green
03.2020 - 10.2020
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Service Manager
Wells Fargo
06.2010 - 11.2019
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Hired, trained and supervised team of service staff members to meet business goals.
- Resolved customer complaints in professional and timely manner.
Education
Communication And Media -
Lower Cape May Regional High School
Cape May, NJ06.1994
Skills
- Interpersonal Skills
- Customer Needs Assessment
- Sales Development
- Promotional Support
- Customer Service
- Analytical Resolution
Additional Information
- Porsche Brand Ambassador
- Wells Fargo Achieve yearly audit 94% or higher
- Tops sales associate for CarMax
Timeline
Client Success Consultant
Porsche Financial Services
05.2021 - Current
Sales Consultant
CarMax
10.2020 - 05.2021
Sales Associate Remote
True Green
03.2020 - 10.2020
Service Manager
Wells Fargo
06.2010 - 11.2019
Communication And Media -
Lower Cape May Regional High School
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