Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
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Kimberly Rivera

Woodstock

Summary

Customer service representative with experience in enhancing customer satisfaction through effective communication and teamwork. Proven ability to solve problems and provide compassionate support in high-pressure environments. Transitioning to a CNA role with a commitment to delivering safe, respectful, and high-quality care while pursuing ongoing professional development.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Publix
Woodstock
06.2025 - 05.2026
  • Assisted customers with product inquiries and store navigation.
  • Collaborated with team members to maintain a clean store environment.
  • Developed strong relationships with customers by providing personalized assistance and support.

Front End Associate

Raising Cane's
Woodstock
03.2025 - 05.2025
  • Assisted customers with menu selections and provided exceptional service.
  • Maintained cleanliness and organization of dining and service areas.
  • Collaborated with team members to ensure smooth operations during peak hours.

Customer Service Representative

Kroger
Canton
05.2024 - 12.2024
  • Processed transactions with high accuracy, ensuring smooth checkout experience.
  • Educated customers on promotions and loyalty programs, enhancing customer engagement.
  • Answered customer inquiries, delivering accurate information on products and services to support informed purchasing decisions.

Courtesy Clerk

Kroger
Canton
07.2023 - 11.2023
  • Delivered friendly, courteous service to foster positive customer interactions.
  • Bagged groceries promptly, enhancing customer satisfaction.
  • Assisted with price checks and replenished supplies to support store operations.

Education

Bachelor of Science -

Kennesaw State University
Kennesaw, GA
05-2030

CNA License -

DuMonde Training Center
Roswell, GA
07-2026

High School Diploma -

River Ridge High School
Woodstock, GA
05-2026

Skills

  • Customer service
  • Hospitality and accommodation
  • Flexibility and adaptability
  • Attention to detail
  • Team collaboration
  • Time management

Certification

  • CPR & AED Certified

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Accomplishments

  • Academic Letter Recipient
  • Lamp of Knowledge Recipient
  • Presidents Award for Educational Excellence

Timeline

Customer Service Representative

Publix
06.2025 - 05.2026

Front End Associate

Raising Cane's
03.2025 - 05.2025

Customer Service Representative

Kroger
05.2024 - 12.2024

Courtesy Clerk

Kroger
07.2023 - 11.2023

Bachelor of Science -

Kennesaw State University

CNA License -

DuMonde Training Center

High School Diploma -

River Ridge High School
Kimberly Rivera