Kimberly Washington-York
Stone Mountain
Summary
Results-driven Nursing Leader specializing in emergency department operations and clinical process improvement. Expertise in strategic planning, team leadership, and performance optimization enhances patient outcomes in remote and hybrid healthcare settings. Skilled in problem-solving, decision-making, and stakeholder communication to advance organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Interim Director/Consultant – ED
WittKieffer Inc
09.2025 - 12.2025
- Streamlined ED operations to enhance throughput and patient flow
- Coordinated care for Behavioral Health patients in the ED to improve treatment efficiency
- Mentored incoming Director to ensure smooth transition and continuity in leadership
- Prepared Emergency Department for DNV Survey
Interim Director/Consultant - ED
Ascension Via Christi St. Joseph
Wichita
09.2024 - 06.2025
- Improved nurse staffing, ED operations, and throughput
- Streamlined management of Behavioral Health patients in ED, enhancing patient care and flow
- Facilitated readiness for TJC Survey to ensure compliance
- Coordinated response to SIA with SMS and KDHE to ensure compliance and operational continuity
- Mentored and guided incoming Director to ensure smooth transition and continuity of leadership
Chief Nursing Officer
Rehab Hospital of Atlanta
Atlanta
12.2023 - 05.2024
- Initiated opening of new hospital 05/2024
- Developed and approved clinical policies and procedures to ensure compliance and quality care
- Collaborated with Medical Director to create clinical protocols, improving patient care standards
- Executed hiring process for clinical personnel, enhancing team effectiveness
Interim Director/Consultant - ED
HealthTrust Workforce Solutions
San Antonio
08.2023 - 10.2023
- Interim Director for 38-bed Emergency Department
- Facilitated introduction of Navigated Care Team Model, improving patient care coordination and experience.
- Enhanced leadership rounding practices, resulting in more meaningful patient interactions and improved satisfaction.
- Established stable environment for staff and patients during leadership vacancy, fostering team cohesion and support.
Interim Director/Consultant - ED
B.E. Smith
Murfreesboro
02.2023 - 06.2023
- Interim Director for 70-bed Emergency Department
- Streamlined management process for Behavioral Health Patients, enhancing patient flow and care coordination
- Facilitated improvements in LWBS and Door to Provider metrics, supporting timely patient access to care
- Contributed to organization's A3 Action Plan for the ED
- Fostered a collaborative atmosphere among team members, boosting communication and teamwork
- Supported the development of current nurse managers and assistant nurse managers
Interim Director/Consultant - ED
B.E. Smith
Houston
02.2022 - 05.2022
- Interim Director of 20-bed Emergency Department
- Managed productivity and throughput to optimize patient flow and resource allocation.
- Led management of behavioral health patients, ensuring timely and effective care delivery.
- Enhanced patient experience by implementing feedback mechanisms and staff training.
- Supported and mentored current management, fostering leadership development and operational continuity.
Interim Director – Acute Care
B.E. Smith
Decatur
10.2021 - 02.2022
- Interim Director of 41-bed Surgical/COVID Unit
- Enhanced patient experience by collecting direct feedback and implementing targeted improvements.
- Guided and mentored staff, promoting professional development and strengthening teamwork.
- Led the team until a permanent replacement was appointed.
Interim Director – Acute Care
HealthTrust Workforce Solutions
Jacksonville
07.2021 - 10.2021
- Interim Director of 47-bed Stroke Unit with COVID Overflow
- Developed and implemented strategies to enhance patient throughput
- Improved patient experience through systematic feedback collection and analysis
- Mentored current manager on daily operations to strengthen leadership capabilities
Director of Emergency Department and Behavioral Health Services
Community Hospital of San Bernardino
San Bernardino
09.2019 - 07.2021
- Managed operations of 4 inpatient behavioral health units and 1 outpatient unit with a total of 74 beds
- Managed operations of the Emergency Department with an ADC of 220-240 visits/day
- Managed productivity and budgetary responsibilities to ensure efficient operation of emergency and behavioral health services
- Collaborated with physicians and executive leadership to align strategies for emergency and behavioral health services
- Participated in Coronavirus Task Force to develop protocols and strategies for emergency response
Interim Director – Acute Care
The First String
Antioch
02.2019 - 05.2019
- Interim Director for Clinical Adult Services Department (ICU, CMU, Telemetry, Med/Surg)
- Oversaw productivity and budget allocations to ensure efficient departmental operations.
- Facilitated implementation of new projects and rollouts across departments.
- Mentor current Managers. Collaborate with CNE and other leaders to implement new processes and improve current ones
- Improved patient experience by collecting feedback and adjusting services accordingly.
Interim Director – Acute Care
The First String
Oxnard
05.2018 - 11.2018
- Interim Director for 27-bed Med/Surg/Oncology unit and 23-bed Acute Rehab Unit
- Managed budgetary allocations for departmental resources to ensure efficient operation
- Enhanced patient satisfaction scores through implementation of best practices and Studer principles
- Facilitated team building among physicians and nursing staff to strengthen collaboration
Interim Director/Consultant - ED
B.E. Smith
Grass Valley
02.2017 - 03.2018
- Interim Director of Emergency Department
- Analyzed productivity measures, providing insights and training to ED leaders on strategies for improvement
- Assessed practices, policies, and procedures of Nursing Departments, refining and developing new processes to enhance organization's readiness for CMS Survey
- Collaborated with Interim Leaders, Consultants, and CEO to ensure organizational stability and drive continuous improvement
- Guided managers and directors in leadership practices
Corporate Director of Patient Relations and Clinical Operations, Director of the Emergency Department
Citrus Valley Health Partners
West Covina
12.2014 - 11.2016
- Corporate oversight of Patient Relations Department
- Oversaw Emergency Department staff at Queen of the Valley Hospital, managing budget and productivity while ensuring compliance with departmental initiatives and strategic planning
- Oversaw the organization's three hospitals: Queen of the Valley Hospital, Inter-Community Hospital, and Foothill Presbyterian Hospital.
- Developed and implemented initiatives enhancing clinical and financial efficiency of nursing operations
- Perform analysis of productivity measures and financial performance to identify and implement strategies to reduce costs and improve quality of nursing care
- Managed teletracking project to enhance real-time patient flow across facilities
- Oversaw the operations of Administrative House Supervisors and Staffers.
- Managed corporate oversight of nursing contracts for per diem and travel nurses
Senior Director of Patient Care Services
St. Francis Medical Center
Lynwood
04.2013 - 12.2014
- Oversaw administrative, clinical, and financial operations across nursing departments, ensuring alignment with organizational goals.
- Direct and ensure continuous improvement of all clinical practices, services, and operations
- Perform analysis of productivity measures, manage financial performance, and identify and implement strategies to reduce costs and improve quality of nursing care and services
- Collaborated with senior management and physicians to identify growth strategies and implement performance improvements in the Department of Nursing.
- Managed hospital's joint program to enhance service delivery and coordination.
- Co-Chair with ED Medical Director to lead Hospital Efficiency and Throughput Committee
- Facilitated communication between nursing administration and union representatives, addressing concerns to maintain collaborative labor relations.
- Directs compliance with administrative, legal, and regulatory requirements of governmental and regulatory agencies
- Teletracking Project Manager (Real Time Patient Flow System)
Specialty Director, Nursing Services
Emory Saint Joseph’s Hospital
Atlanta
08.2011 - 04.2013
- Overall leadership responsibility for thirteen departments, ten being inpatient nursing units
- Ensure metrics related to patient care services, nursing operations, and nursing quality/patient safety remain on target for excellence in all areas of responsibility
- Guided 6 Unit Directors in operational management to enhance departmental effectiveness.
- Collaborated with Senior Management and Physicians to develop growth strategies and drive performance improvement for service line.
- Monitored staff utilization and labor expense to optimize resource efficiency across departments.
- Initiation of hospital’s Care Delivery Model which included: Bedside Report, Staffing, Hourly Rounding and Leadership Rounding
- Contributed to writing the Magnet Document for Re-Designation
Interim Director/Consultant - Acute Care
B.E. Smith
Las Vegas
05.2011 - 08.2011
- Transitioned into key clinical leadership role as interim director, guiding strategic initiatives for organization
- Ensured exceptional clinical, financial, and operational outcomes through targeted interventions and oversight
- Enhanced clinical service initiatives by implementing best practices in patient care, improving patient satisfaction and outcomes.
- Provide consulting expertise with an objective viewpoint
Chief Nursing Officer
Kindred Hospital
Dallas
04.2008 - 11.2010
- Contributed to planning and creating hospital strategic, operational, and service design initiatives.
- Consult with and advise the Chief Executive Officer on the general operation of the hospital.
- Lead nurse recruitment and retention efforts by planning and implementing new and creative initiatives to both attract and retain nurses and other key employees.
- Plan and develop departmental budgets, revenue, capital, and operational expenses, and ensure there are enough staff according to the scope of services provided.
- Establish evidence-based standards of practice and ensured organizations' ability to meet those standards
- Collaborated with senior leadership, medical executive staff, governing board, and other groups to drive hospital initiatives.
Education
Master of Business Administration -
University of Phoenix
Dallas, TX12-2007
Master of Health Care Management -
University of Phoenix
Dallas, TX12-2007
Bachelor of Science - Nursing
University of Phoenix
San Bernardino, CA12-2004
Associate of Science - Nursing
Los Angeles Southwest College
Los Angeles, CA12-1991
Skills
- ED management
- Care coordination
- Policy writing
- Protocol development
- Regulatory adherence
- Quality control
- Performance enhancement
- Risk evaluation
- Financial oversight
- Operations management
- Process optimization
- Strategic development
- Leadership training
Certification
- Lean Six Sigma Green Belt Certification
- Nurse Executive Advanced – Board Certified
Credentials
- RN
- BSN
- MBA
- MHCM
- NEA-BC
- LSS-GB
Timeline
Interim Director/Consultant – ED
WittKieffer Inc
09.2025 - 12.2025
Interim Director/Consultant - ED
Ascension Via Christi St. Joseph
09.2024 - 06.2025
Chief Nursing Officer
Rehab Hospital of Atlanta
12.2023 - 05.2024
Interim Director/Consultant - ED
HealthTrust Workforce Solutions
08.2023 - 10.2023
Interim Director/Consultant - ED
B.E. Smith
02.2023 - 06.2023
Interim Director/Consultant - ED
B.E. Smith
02.2022 - 05.2022
Interim Director – Acute Care
B.E. Smith
10.2021 - 02.2022
Interim Director – Acute Care
HealthTrust Workforce Solutions
07.2021 - 10.2021
Director of Emergency Department and Behavioral Health Services
Community Hospital of San Bernardino
09.2019 - 07.2021
Interim Director – Acute Care
The First String
02.2019 - 05.2019
Interim Director – Acute Care
The First String
05.2018 - 11.2018
Interim Director/Consultant - ED
B.E. Smith
02.2017 - 03.2018
Corporate Director of Patient Relations and Clinical Operations, Director of the Emergency Department
Citrus Valley Health Partners
12.2014 - 11.2016
Senior Director of Patient Care Services
St. Francis Medical Center
04.2013 - 12.2014
Specialty Director, Nursing Services
Emory Saint Joseph’s Hospital
08.2011 - 04.2013
Interim Director/Consultant - Acute Care
B.E. Smith
05.2011 - 08.2011
Chief Nursing Officer
Kindred Hospital
04.2008 - 11.2010
Master of Business Administration -
University of Phoenix
Master of Health Care Management -
University of Phoenix
Bachelor of Science - Nursing
University of Phoenix
Associate of Science - Nursing
Los Angeles Southwest College