Kristie Brooks
Decatur
Summary
Results-driven project manager with extensive experience in medical billing and customer service. Proven ability to oversee diverse teams and streamline operations, contributing to award-winning performance in patient dining and retail environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Dining Associate
Northside Hospital
Atlanta
12.2023 - Current
- Communicated effectively with healthcare teams regarding patient dietary needs.
- Verify patient information, prepare patient trays, and communicate with each unit secretaries, nurses, patient techs, and dietary as needed.
- I was recognized for outstanding achievement, as the Iron Skillet Award for the month of August, 2025.
- Completed prepping, cleaning, and other kitchen duties to support cooks.
Store Manager
Family Dollar
Marietta
10.2017 - 02.2023
- Over see five customer service rep, unload truck, put freight up, open and close store, and assist customers, handle cash, inventory, make store orders, make schedules.
- Trained new employees on store procedures and customer engagement techniques.
- Handled cash management and performed daily financial reconciliations.
- Developed schedules to optimize staffing levels during peak hours.
Customer Service Representative
Courier Net
Marietta
12.2015 - 02.2017
- Enter pick up information and delivery information then dispatch to courier
- Skills Used: Computers, filing, customer service
- Assisted customers with inquiries and concerns via phone and email.
- Resolved customer complaints with empathy and effective communication skills.
Medical Billing Supervisor
Jane's Billing
Kennesaw
03.2006 - 10.2015
- Oversee 42 providers, Oversee 12 employees, billed for all insurance (Medicaid, Medicare, private insurance) DME billing, ICD9 Coding, auditing, filing claims
- Medicaid, Medicare, private insurance
- Supervised daily billing operations and ensured accuracy of claims submissions.
- Coordinated with healthcare providers to resolve billing inquiries and discrepancies.
Education
High School Diploma - high school diploma or GED
Harrison High School
Kennesaw, GASkills
- Patient communication
- Nutritional knowledge
- Customer service
- Inventory management
- Staff coordination
- Scheduling efficiency
- Attention to detail
- Time management
- Timely food delivery
- Medical terminology
- Employee scheduling
- Equipment purchasing
Certification
- Driver's License
- CPR Certification
Languages
English
Timeline
Patient Dining Associate
Northside Hospital
12.2023 - Current
Store Manager
Family Dollar
10.2017 - 02.2023
Customer Service Representative
Courier Net
12.2015 - 02.2017
Medical Billing Supervisor
Jane's Billing
03.2006 - 10.2015
High School Diploma - high school diploma or GED
Harrison High School