- Food Tourism
- Digital Art and Animation
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Reading
- Strategy Games
- I enjoy helping others and giving back to the community
- Gym Workouts
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Creative Writing
- Music
- Passionate about balancing physical health with mental and emotional wellness
- Fashion
- Augmented Reality (AR) Development
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Kyasia Jones
Athens
Summary
Dedicated professional with skills in customer service and problem resolution. Handles client inquiries and complaints efficiently while maintaining a high level of satisfaction. Committed to applying critical thinking and active listening skills to enhance customer experiences.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Home Depot
Athens Ga
02.2026 - 04.2026
- Collaborated with team members to enhance service delivery and streamline communication processes.
- Trained new staff on customer service protocols and best practices to improve overall effectiveness.
- Adapted quickly to changing policies and procedures, ensuring compliance with organizational standards.
- Participated in outreach initiatives to educate the community about cancer prevention and support services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
American Cancer Society
Atlanta, Ga
02.2024 - 02.2026
- Provided timely and accurate information to clients regarding cancer support services and resources.
- Assisted clients in navigating healthcare options and community programs for cancer treatment.
- Resolved client inquiries efficiently, ensuring a high level of satisfaction and support.
- Documented client interactions in database, maintaining confidentiality and data integrity.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Athens Technical College
Athens, GA06-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Complaint handling
- Computer proficiency
- Client relations
- Customer satisfaction measurement
- Complaint resolution
- Call management
- Follow-up skills
- Call center operations
- Prioritization
- De-escalation techniques
Accomplishments
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Documented and resolved [Issue] which led to [Results].
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
- [Area of expertise] License - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
Interests
Timeline
Customer Service Representative
Home Depot
02.2026 - 04.2026
Customer Service Representative
American Cancer Society
02.2024 - 02.2026
High School Diploma -
Athens Technical College