LACARRIOUS MANUEL
Macon
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
Macon
03.2024 - Current
- Customer Interaction: Greet customers, assist them with product selection, and answer their questions.
- Product Knowledge: Understand and explain product features and benefits.
- Problem Solving: Help customers resolve issues and ensure their satisfaction.
- Merchandise Handling: Assist with loading, unloading, and organizing merchandise.
- Returns and Exchanges: Process customer returns and exchanges.
- Other Tasks: Answer incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Emerging Growth Payroll Specialist III
Insperityretail
Kennesaw
10.2017 - Current
- Reconciled payroll accounts and resolved discrepancies in a timely manner.
- Posted work hours completed to files to properly bill clients.
- Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations .
- Processed new employee paperwork and entered information into payroll system.
- Kept informed on tax law changes that applied to payroll process.
- Maintained up-to-date payroll records by recording employee exemptions, transfers and resignations.
- Processed and issued paychecks and earnings statements.
- Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
- Maintained up-to-date knowledge of relevant laws and regulations regarding wage and hour compliance.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
Sales Associate
Torrid Clothing Store
Macon
08.2020 - 03.2021
- Customer Service:Provide friendly and helpful assistance to customers, using selling skills to encourage purchases and create a positive shopping experience. Assisted teammates with sales-processing tasks to meet daily sales goals.
- Sales Goals:Assist in achieving store sales targets and minimizing shrink (loss prevention).
- Store Maintenance:Help maintain a clean and organized store, ensuring all visual standards are met.
- Stock Management:Assist in stocking shelves, packing and unpacking shipments, and moving fixtures.
Sales Associate
Lane Bryant
Kennesaw
04.2018 - 08.2020
- Customer Service: Greet customers, assist with purchases, answer questions, and address concerns.
- Sales: Demonstrate selling strategies, product knowledge, and build customer loyalty.
- Store Operations: Maintain visual standards, replenish the sales floor, and execute store maintenance checklists.
- Teamwork: Support event execution, cover the sales floor and fitting room, and work collaboratively with the leadership team.
- Other: Maintain awareness of sales promotions, manage multiple tasks, and contribute to shrink prevention.
Education
Bachelor of Science - Computer And Information Sciences
Macon State College
Macon, Ga05-2005
Skills
- Customer service
- Product knowledge
- Problem solving
- Merchandise handling
- Payroll administration
- Data entry
- Team collaboration
- Time management
- Conflict resolution
- Effective communication
- Customer relationship management
- Money handling
- Verbal and written communication
- Sales transactions
- Paperwork processing
- Information gathering
- Credit adjustments
- Account updates
- Problem-solving aptitude
- Merchandise upselling
Timeline
Customer Service Representative
Lowes Home Improvment
03.2024 - Current
Sales Associate
Torrid Clothing Store
08.2020 - 03.2021
Sales Associate
Lane Bryant
04.2018 - 08.2020
Emerging Growth Payroll Specialist III
Insperityretail
10.2017 - Current
Bachelor of Science - Computer And Information Sciences
Macon State College