Ladaisha Loud
Albany
Summary
Dynamic customer service professional with experience at Alorica, skilled in complaint resolution and active listening. Proven ability to enhance service quality through effective CRM utilization. Adept at critical thinking and data entry, ensuring client satisfaction and fostering strong relationships. Committed to delivering exceptional support and improving client experiences.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Alorica
06.2024 - 10.2024
Customer service representative on a screen making cells
- Assisted in training new team members on company policies and customer service protocols.
- Utilized CRM software to track customer interactions and enhance service quality.
Package Handler
Tyson Foods
12.2023 - 05.2024
Packing ,making boxes moving at a very fast pace , cleaning machine working the machine
Home Health Aide
All Ways Caring HomeCare
05.2023 - 11.2023
Cleaning taking care my patient cooking taking them to grocery store, pay bills pca sit with them
- Assisted clients with daily living activities, ensuring comfort and safety.
Education
High School Diploma - Monroe High School
Monroe High School
Albany Ga05.2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Complaint resolution
- Client relations
Timeline
Customer Service Representative
Alorica
06.2024 - 10.2024
Package Handler
Tyson Foods
12.2023 - 05.2024
Home Health Aide
All Ways Caring HomeCare
05.2023 - 11.2023
High School Diploma - Monroe High School
Monroe High School