LaMiya Williams
135 Stephenson Court Woodland
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Ingles
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Jailer
Talbot County Sheriff Office
11.2023 - Current
- Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Improved overall facility cleanliness with thorough inspections and adherence to sanitation guidelines.
Shift Manager
McDonald's
11.2021 - 11.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Deboner
Cagles Chicken
10.2020 - 10.2023
- Implemented proper food safety protocols at all times, reducing potential contamination risks during meat processing stages.
- Performed thorough equipment inspections and maintenance routines, increasing the lifespan of critical deboning tools.
- Used vacuum packing equipment to seal final cuts for shipping.
Education
High School Diploma -
Manchester High School
Manchester, GA05-2000
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Jailer
Talbot County Sheriff Office
11.2023 - Current
Shift Manager
McDonald's
11.2021 - 11.2023
Deboner
Cagles Chicken
10.2020 - 10.2023
Customer Service Representative
Ingles
High School Diploma -
Manchester High School
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