LaSonja Carter
Fairburn
Summary
Dedicated and results-driven professional with a strong focus on customer service. Seeking a position to utilize leadership skills and ensure customer satisfaction. Proven track record of fulfilling all responsibilities as a valuable team member. Committed to delivering exceptional service and exceeding expectations. Objective is to maintain a position that offers the opportunity to contribute to the organization's success while providing excellent customer support.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Harvest Sherwood Food Distributors
01.2024 - Current
- Credit processing, viewing customer accounts
- Reviewing customers orders and accounts
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Built rapport with customers through active listening, empathy, and personalized interactions
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary
- Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings
Pawn Broker
Union City pawn
12.2017 - Current
Pawn Broker
Moreland Ave
03.2014 - 01.2017
- Open, close Process background checks for guns
Customer Service
PawnMart
04.2005 - 11.2013
- Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, and performing services to customers
- Open/closed store, prepared daily activity which included, counting cash, placing jewelry in display case opening and assigning cash drawers, printing category audits, balancing cash and reconciling jewelry counts
- Manage store associates, manage store operations and monitoring and maintained internal controls
- Such as cash, inventory and pricing, approving all loans in accordance with company policy, handling police holds, maintained accurate up to date filing and providing friendly and quality customer service
- Enforce safe and health, security rules
- I was there for 8 years I received several promotions
- Based on my dependability and my work ethics
- I accomplish great customer service skills
Education
High School Diploma - Marketing
South Atlanta High School
Atlanta, GA01.1999
Skills
- Customer Service
- Store management
- Cash handling
- Pricing
- Retail sales
- Inventory
- Training
- Stocking
- Store Management Experience
- Merchandising
- Leadership
- Marketing
- Management
- Retail Management
- Supervising experience
- Assistant Manager Experience
- Training & development
- Sales
- Cash register
- Cashier
- Retail
- Computer Skills
Accomplishments
- I was there for 8 years I received several promotions based on my dependability and my work ethics.
Skills Used
- Ability to perform work accurately
- Able to act in a self-confident manner to facilitate completion of work assignment.
- Ability to provide guidance and feedback to help others strengthen specific knowledge.
- Ability to make critical decisions while following company procedures.
- Ability to work at sustained pace and produce quality work.
Timeline
Customer Service Representative
Harvest Sherwood Food Distributors
01.2024 - Current
Pawn Broker
Union City pawn
12.2017 - Current
Pawn Broker
Moreland Ave
03.2014 - 01.2017
Customer Service
PawnMart
04.2005 - 11.2013
High School Diploma - Marketing
South Atlanta High School
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