Latanja Smith
Jackson,GA
Summary
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works Hard to be a solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Incora
03.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Loaded customer order requirements into Incora systems and checked for accuracy within the Purchase Order (PO). This included checking on parts numbers, address details (etc) ensuring that customer requirements are met as per our customer agreements.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Associate
Walmart
06.2017 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
Education
High School Diploma -
Jackson High
Jackson, GASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem-solving
- Time management
- Attention to detail
- Teamwork and collaboration
- Friendly, positive attitude
- Multitasking Abilities
Timeline
Customer Service Representative
Incora
03.2020 - Current
Sales Associate
Walmart
06.2017 - 10.2020
High School Diploma -
Jackson High
Similar Profiles
Dharsan sDharsan s
Software Test Engineer || at IncoraSoftware Test Engineer || at Incora
Kevin Betanzos RiosKevin Betanzos Rios
Onsite Inventory Associate at IncoraOnsite Inventory Associate at Incora
Airi LeonAiri Leon
Inventory Control Administrator III at IncoraInventory Control Administrator III at Incora