Latorie Davis
Edison
Summary
Dedicated professional seeking Remote Customer Service Representative role. Strong communication and
problem-solving skills honed through previous experience in retail sales and administrative support. Proficient in
handling customer inquiries and resolving issues efficiently, with a focus on delivering exceptional service. Eager to
leverage organizational and multitasking abilities in a remote environment.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
2006
2006
years of post-secondary education
Work History
Customer Service Representative
Foundever
Edison
04.2022 - 12.2024
- • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfactionthrough effective communication and problem-solving skills.• Managed a high volume of inbound and outbound calls, maintaining a professional demeanor and adhering tocompany protocols.• Processed customer orders, returns, and exchanges efficiently, ensuring accuracy and timely completion oftransactions.• Collaborated with team members and supervisors to identify and implement process improvements, enhancingoverall service delivery.• Utilized CRM software to document customer interactions and track resolution progress, ensuring accuraterecord-keeping and follow-up.• Participated in training sessions and team meetings to stay updated on product knowledge and service procedures,contributing to personal and team development.• Achieved and exceeded performance targets, including customer satisfaction scores and call handling metrics,through dedication and a customer-centric approach.
Customer Service Representative
Continuum
Edison
02.2020 - 12.2022
- • Provided exceptional customer service by addressing inquiries and resolving issues in a timely and efficient manner,enhancing customer satisfaction and loyalty.• Managed and maintained customer accounts, ensuring accuracy and confidentiality of sensitive information.• Collaborated with team members to develop and implement strategies for improving customer service processesand outcomes.• Utilized company systems and databases to track customer interactions and feedback, contributing to data-drivenimprovements in service delivery.• Assisted in training new team members, sharing best practices and company policies to ensure consistency incustomer service standards.• Handled escalated customer complaints with professionalism and empathy, ensuring satisfactory resolutions andmaintaining positive relationships.• Conducted follow-up communications with customers to ensure their issues were resolved and to gather feedbackfor continuous improvement.
Education
Randolph Clay
Coleman, GASkills
- Communication Skills Problem-Solving Empathy Time Management Technical Proficiency ActiveListening Conflict Resolution Adaptability CRM Software Knowledge Multitaskin
Languages
English
Full Professional
Timeline
Customer Service Representative
Foundever
04.2022 - 12.2024
Customer Service Representative
Continuum
02.2020 - 12.2022
Randolph Clay