Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Latoya Williams

Valdosta

Summary

Customer Service and Call Center Professional with 5+ years of experience providing phone, email, and chat support in fast-paced environments. Strong background in documentation, scheduling, conflict resolution, and confidentiality. Also experienced in Early Childhood Education, bringing excellent communication, patience, and compliance skills. Reliable, detail-oriented, and fully prepared for remote work.

Overview

8
8
years of professional experience
2005
2005
years of post-secondary education
1
1
Certification

Work History

Customer Service Representative

TeleTech Holdings
Valdosta
03.2024 - 01.2026
  • Assisted customers with inquiries and resolved issues efficiently.
  • Managed high-volume calls while maintaining professionalism and composure.
  • Escalated complex issues to appropriate departments for resolution.
  • Conducted follow-up calls to ensure customer satisfaction and retention.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Call Center /Associate Client Support Consultant

Concentrix
Valdosta
06.2019 - 12.2023
  • Provided exceptional customer service through effective communication and problem-solving skills.
  • Managed high call volumes while maintaining professionalism and empathy in interactions.
  • Assisted customers with inquiries regarding products and services offered by Concentrix.

Leasing Consultant

AAA Staffing
Valdosta
04.2021 - 01.2023
  • Ensured that all paperwork was completed accurately in accordance with company policy.
  • Detailed application requirements and answered questions from prospective tenants.
  • Updated resident data into property management software system daily.
  • Received rent payments and tracked transactions in accounting software.
  • Escalated critical issues to property manager to deliver immediate resolution.

Infant & Toddler Teacher

Bemiss academy
Valdosta
02.2018 - 04.2021
  • Developed engaging lesson plans for infants and toddlers in early childhood education.
  • Fostered a nurturing environment to support children's emotional and social development.
  • Implemented age-appropriate activities to enhance cognitive and physical skills.

Education

Early Childhood Care And Education

Wiregrass Georgia Technical College
Valdosta, GA
03.2021 - 06.2021

Diploma
Valdosta

Skills

  • Customer service
  • Call management
  • Issue resolution
  • CRM systems
  • Remote Work Experience
  • Email & Chat Support
  • Data Entry
  • Appointment Scheduling
  • Conflict Resolution
  • Documentation & Case Notes
  • Confidentiality / HIPAA Awareness
  • CRM Systems
  • Microsoft Word
  • Google Docs
  • Zoom
  • Microsoft Teams
  • Time Management
  • Multitasking

Certification

  • CDA

Timeline

Customer Service Representative

TeleTech Holdings
03.2024 - 01.2026

Leasing Consultant

AAA Staffing
04.2021 - 01.2023

Early Childhood Care And Education

Wiregrass Georgia Technical College
03.2021 - 06.2021

Call Center /Associate Client Support Consultant

Concentrix
06.2019 - 12.2023

Infant & Toddler Teacher

Bemiss academy
02.2018 - 04.2021

Diploma
Latoya Williams