Latresa Smith
McDonough
Summary
Seeking an entry-level position as a Patient Access Representative to enhance my abilities while contributing to the company's growth. To serve as patient-facing support for the Patient Access Department within Piedmont Healthcare. Ensures patient accounts are complete with valid insurance coverage, and current demographic/clinical data. Calculates patient financial responsibility, presents patient financial options and requirements, and processes patient payments. Secures patient consent and acknowledgment on required forms and notices. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Flexible hard worker ready to learn and contribute to team success. Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every patient a positive, and memorable experience.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GEICO, Government Employees Insurance
Macon
01.2010 - Current
- Resolved customer complaints through effective communication techniques.
- Utilized CRM software to manage customer interactions and data entry.
- Provided training and support to new team members on procedures.
- Maintained up-to-date knowledge of industry regulations and company policies.
- Verified insurance information to ensure accurate billing procedures.
- Handled customer and patient inquiries and resolved issues promptly and courteously.
- Maintained confidentiality of customer/patient information according to regulations.
- Participated in training sessions to stay updated on insurance policies, and registration software.
- Handled a high volume of incoming calls, providing exceptional customer service to patients and their families.
Automated Logistical Specialist (92A)
Army Reserve
Fort Gordon
03.2002 - 11.2007
- Conducted regular physical inventories to ensure accuracy of records.
- Provided training and guidance to new personnel on automated logistical processes.
- Created reports on inventory levels, movement of items, and stock requirements.
- Ensured that orders were placed in accordance with government regulations and policies.
- Resolved problems related to ordering, receiving, stocking, issuing, shipping, or transporting supplies.
Education
Bachelor of Science - Health Services Administration
Middle Georgia State University
Macon, GA07-2016
BBA - Business Administration
Georgia College And State University
Milledgeville, GA05-2008
Associate of Science - Business Administration
Georgia Military College
Milledgeville, GA05-2006
Skills
- CRM software
- Goal-oriented approach
- Slack communication
- Computer skills
- Insurance verification
- Conflict resolution
- Time management
- Attention to detail
- Customer service
- Multitasking and organization
- Customer follow-up
- Strong empathy
- Interpersonal skills
- Data entry accuracy
Certification
LICENSES:
Georgia Department of Insurance issued Resident Agent Property and Casualty license, Non-Resident licenses for (AL, CA, FL, OH, MD, MS, MO, MI, NC, TX, WI).
CERTIFICATE:
National CPR Foundation issued Basic Life Support – BLS Certification
Timeline
Customer Service Representative
GEICO, Government Employees Insurance
01.2010 - Current
Automated Logistical Specialist (92A)
Army Reserve
03.2002 - 11.2007
Bachelor of Science - Health Services Administration
Middle Georgia State University
BBA - Business Administration
Georgia College And State University
Associate of Science - Business Administration
Georgia Military College
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