Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Gibson

Atlanta

Summary

Skilled in team leadership and healthcare regulations, I excelled at Empire Care Centers, enhancing the admission and discharge processes. Leveraging strong verbal communication and attention to detail, I significantly improved resident satisfaction and streamlined operations. Demonstrating exceptional interpersonal skills and a commitment to service excellence. My ability to handle complex situations and resolve conflicts effectively contributed to a more pleasant and productive work environment that i cherish and admire. Additionally, I utilized data analysis to identify areas for improvement, leading to more informed decision-making and better resource allocation.

Overview

1
1
year of professional experience

Work History

Admission Concierge

Empire Care Centers
Atlanta
08.2024 - 02.2025
  • Responded to inquiries from potential residents and their families via phone, email, or in-person.
  • Scheduled and conducted tours of the facility for prospective residents and their families.
  • Assisted prospective residents and their families with completing admission applications and gathering necessary documentation.
  • Maintained accurate records of all inquiries, tours, applications, and communications.
  • Worked closely with the nursing, administrative, and financial departments to ensure a smooth admission process.

Discharge Planner

Empire Care Centers
Atlanta
03.2024 - 08.2024
  • Developed individualized discharge plans in collaboration with residents, families, and the care team.
  • Coordinated with healthcare providers, social workers, and other professionals to ensure a smooth transition from the nursing home to the next level of care.
  • Provided education to residents and families about post-discharge care, medication management, and follow-up appointments.
  • Communicated discharge plans and updates to residents, families, and all relevant parties.
  • Ensured all documentation complied with regulatory requirements and nursing home policies.

Patient Transporter

Empire Care Centers
Atlanta
12.2023 - 03.2024
  • Safely transported residents to and from various locations within the nursing home, including therapy sessions, dining areas, and medical appointments.
  • Assisted residents in and out of wheelchairs, beds, and other seating arrangements, ensuring their comfort and safety.
  • Communicated with nursing staff and other healthcare professionals to coordinate transport schedules and resident needs.
  • Followed all safety protocols and procedures to prevent injuries and accidents during transport.
  • Documented transport activities and any incidents or observations related to residents' conditions.

Education

Certificate - Basic Life Support (CPR And AED) Program

Atlanta Technical College
Atlanta, GA
11-2023

Certificate - OHSA Safety And Health

Reading Career & Technology Center
Reading, PA
02-2023

Some College (No Degree) - Business Administration And Management

University of Pittsburgh
Pittsburgh, PA

Skills

  • Great Communication
  • Team Leadership
  • Organization
  • Interpersonal
  • Attention To Detail
  • Service
  • Problem-Solving
  • Knowledge of Healthcare Regulations
  • Teamwork
  • Project management
  • Strong verbal communication

Timeline

Admission Concierge

Empire Care Centers
08.2024 - 02.2025

Discharge Planner

Empire Care Centers
03.2024 - 08.2024

Patient Transporter

Empire Care Centers
12.2023 - 03.2024

Certificate - Basic Life Support (CPR And AED) Program

Atlanta Technical College

Certificate - OHSA Safety And Health

Reading Career & Technology Center

Some College (No Degree) - Business Administration And Management

University of Pittsburgh
Lauren Gibson