Lauren Gibson

• Responded to inquiries from potential residents and their families via phone, email, or

in-person.

• Scheduled and conducted tours of the facility for prospective residents and their

families.

• Assisted prospective residents and their families with completing admission

applications and gathering necessary documentation.

• Maintained accurate records of all inquiries, tours, applications, and communications.

• Worked closely with the nursing, administrative, and financial departments to ensure a

smooth admission process.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in an understanding and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.