LeDreia Watson
Winder
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Home Goods
Winder
09.2024 - Current
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Lion's Prep
10.2023 - Current
- I managed all of the incoming complaints via email, WhatsApp, Facebook and Live chat
- I always aim to respond to customer complaints and queries within 3 to 4 hours
- I have been top performer for over 7 months straight with a 5-star rating every month
- My goal is to always deliver exceptional customer service and that has been achieved through hard work and years of experience
Customer Service Advisor
Southern Housing-Croydon
04.2023 - 08.2023
- At Southern Housing, I was the 1st point of contact for all customers/residents calling through to the busy contact center regarding issue within their property
- Everything from rent arrears to damp and mold and just everyday repairs needing to be done
- My job was to find the best solution and implement them resolve whilst also reassuring residents that they were in good hands
- Some issues were not always property related and could be pertaining to very sensitive and personal matters so with that in mind, customer service had to be top tier
- Administrative duties were also a part of the role as I dealt with documents, tenancy agreements, and other contracts
- Very challenging but enjoyable role overall
Administrative Receptionist
Mersham Medical Centre-Thornton Heath
05.2022 - 03.2023
- This role initially a maternity cover
- My job included normal receptionist responsibilities but mostly entailed administrative duties
- I was in charge of organizing patient's prescriptions, inputting their test results into the medical records, corresponding with other hospitals across the UK but most importantly baby registrations
- I made sure that every baby born with our catchment area was registered and booked in to have their immunizations administered accurately and in a timely manner
Administrative Assistant/Receptionist
Eversley Medical Centre-Croydon
10.2019 - 10.2021
- My role at Eversley Medical Centre is everything from handling administrative duties regarding patients, to answering queries about patient prescriptions, to doing referrals
- The practice is home to over 11,000 patients, so insuring and maintaining patient confidentiality was and is of the utmost importance
- I also dealt with reception, answering anywhere from 150-200 calls per day average call time being 1 minute 43 seconds to maintain a small queuing system which enables the Doctors to treat and consult as many patients as could be assisted during our opening hours
- Scanning duties were also a part of my daily routine, making sure patients outpatient summaries were scanned and logged in to provide accurate record keeping from different facilities to support patients, should they require further treatment
Education
Medical -
Everest College
01.2004
High School -
Towers High School
05.2000
Skills
- Customer Service
- Call Center
- Customer Support
- Customer Care
- CSR
- Retail sales
- Technical Support
- Medical Office Experience
- Live Chat
- Fundraising
- Data entry
- Sales
- Organizational skills
- Microsoft Office
- Office experience
- Medical scheduling
- Front desk
- Time management
- Patient care
- Clerical experience
- Filing
- HIPAA
Timeline
Customer Service Representative
Home Goods
09.2024 - Current
Customer Service Representative
Lion's Prep
10.2023 - Current
Customer Service Advisor
Southern Housing-Croydon
04.2023 - 08.2023
Administrative Receptionist
Mersham Medical Centre-Thornton Heath
05.2022 - 03.2023
Administrative Assistant/Receptionist
Eversley Medical Centre-Croydon
10.2019 - 10.2021
Medical -
Everest College
High School -
Towers High School