Lexie Rogers
Rochelle
Overview
4
4
years of professional experience
Work History
Manager
Streetcar Espresso
12.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
Barista Trainer
Starbucks
08.2022 - 12.2024
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
Shift Lead
Elliano's Coffee Company
11.2020 - 06.2022
- Greeted customers warmly, took orders efficiently, crafted drinks skillfully, maintained shop cleanliness.
- Handled inventory assessments and completed necessary reports.
- Conducted nightly deposit procedures.
- Delegated responsibilities to team members.
- Enhanced customer satisfaction levels with effective service strategies.
Education
Diploma - Cosmetology
Southern Regional Technical College
Tifton, GAHighschool diploma -
Wilcox County Highschool
Rochelle, GA05.2023
Skills
- Cashier
- Customer service
- Sales
- Team leadership
- Staff training and development
- Staff management
- Shift scheduling
- Sales techniques
- Marketing
- Budget control
Timeline
Manager
Streetcar Espresso
12.2024 - Current
Barista Trainer
Starbucks
08.2022 - 12.2024
Shift Lead
Elliano's Coffee Company
11.2020 - 06.2022
Diploma - Cosmetology
Southern Regional Technical College
Highschool diploma -
Wilcox County Highschool