Dedicated customer service representative with proven problem-solving abilities, strong communication skills, and a commitment to team collaboration. Successfully managed high-stress situations while enhancing customer satisfaction.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
RBW Logistics
Augusta Georgia
05.2024 - Current
Resolved customer inquiries through effective communication and problem-solving techniques.
Processed orders accurately using inventory management software to ensure timely fulfillment.
Assisted in training new team members on customer service protocols and company policies.
Maintained up-to-date knowledge of products and services to provide accurate information to customers.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Sears Commercial Sales
Augusta GA
06.2011 - 04.2020
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated customer complaints, ensuring resolution aligned with company standards.
Supported sales initiatives by providing exceptional service, contributing to overall business goals.
Responded to customer requests for products, services, and company information.
Participated in training programs to enhance product knowledge and customer service skills.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.