Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Demps

Augusta

Summary

Dedicated customer service representative with proven problem-solving abilities, strong communication skills, and a commitment to team collaboration. Successfully managed high-stress situations while enhancing customer satisfaction.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

RBW Logistics
Augusta Georgia
05.2024 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Processed orders accurately using inventory management software to ensure timely fulfillment.
  • Assisted in training new team members on customer service protocols and company policies.
  • Maintained up-to-date knowledge of products and services to provide accurate information to customers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative

Sears Commercial Sales
Augusta GA
06.2011 - 04.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated customer complaints, ensuring resolution aligned with company standards.
  • Supported sales initiatives by providing exceptional service, contributing to overall business goals.
  • Responded to customer requests for products, services, and company information.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

High School Diploma -

Glenn Hills High School
Augusta GA

No Degree - Cyber Security

Augusta Technical College
Augusta, GA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Microsoft Office Suite

Timeline

Customer Service Representative

RBW Logistics
05.2024 - Current

Customer Service Representative

Sears Commercial Sales
06.2011 - 04.2020

High School Diploma -

Glenn Hills High School

No Degree - Cyber Security

Augusta Technical College
Lisa Demps