Lisa Jordan
Valdosta
Summary
Dynamic customer service professional with extensive experience at Home Depot, excelling in problem resolution and relationship building. Proven ability to enhance customer satisfaction through effective communication and critical thinking. Skilled in payment processing and complaint handling, consistently contributing to team success and store performance.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Home Depot
Valdosta, GA
03.2018 - 04.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers in locating products, ensuring a positive shopping experience.
- Processed transactions accurately using point-of-sale systems to maintain efficient operations.
- Collaborated with team members to enhance service delivery and support store objectives.
Retail Associate
Walmart
Valdosta
03.2002 - 11.2023
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Operated cash register efficiently, ensuring accurate transaction processing and customer satisfaction.
- Maintained clean and organized sales floor to promote a welcoming environment for shoppers.
Collaborated with team members to achieve daily sales goals and improve store performance.
Education
High School Diploma -
Lowndes High
Valdosta, GASkills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Complaint handling
Conflict resolution
Complaint resolution
Payment processing
Customer satisfaction measurement
Call center operations
Scheduling
Follow-up skills
Product knowledge
Call management
Paperwork processing
Appointment scheduling
Order processing
Timeline
Customer Service Representative
Home Depot
03.2018 - 04.2026
Retail Associate
Walmart
03.2002 - 11.2023
High School Diploma -
Lowndes High